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- Tasks: Provide technical support for cybersecurity solutions via phone, email, and chat.
- Company: Barracuda is a leading cybersecurity firm protecting IT infrastructures worldwide.
- Benefits: Enjoy internal mobility, equity options, and a supportive team environment.
- Why this job: Join a passionate team and make a real impact in the tech world.
- Qualifications: Fluency in multiple languages and a background in IT are preferred.
- Other info: This is an entry-level position with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda. We’re currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
What you’ll be working on:
- Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
- Assist our partners and customers with configuration, implementation, and troubleshooting.
- Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
What you bring to the role:
- Fluency in Italian, Spanish, and/or French, with either English or German as a second language.
- Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
- Strong troubleshooting and problem-resolution skills.
- Ideally, experience in technical support.
- Strong solution-oriented thinking and a willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.
What you’ll get from us:
- A team where you can voice your opinion, make an impact, and where you and your experiences are valued.
- Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- In addition, you will receive equity, in the form of non-qualifying options.
Technical Support Representative employer: Barracuda Networks
Contact Detail:
Barracuda Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with Barracuda's products and services. Understanding their cybersecurity solutions will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in areas like networking and security. Being able to showcase your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly in the languages mentioned in the job description. Being fluent in Italian, Spanish, or French alongside English or German will be a significant advantage in this role.
✨Tip Number 4
Network with current or former employees of Barracuda. They can provide valuable insights into the company culture and the expectations for the Technical Support Representative role, which can help you tailor your approach.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Representative role. Emphasise any technical support experience, troubleshooting skills, and familiarity with networking and security products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your language skills, educational background in IT, and any specific experiences that demonstrate your problem-solving abilities.
Showcase Your Technical Skills: In your application, clearly outline your technical knowledge, especially in areas like public cloud, VPN, and Microsoft 365. Providing examples of how you've used these skills in past roles can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Barracuda Networks
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of networking and cybersecurity concepts. Be prepared to discuss any relevant experience you have with Barracuda's products or similar technologies, as this will demonstrate your capability to provide effective support.
✨Practice Problem-Solving Scenarios
During the interview, you may be presented with hypothetical technical issues. Practise articulating your thought process for troubleshooting these problems. This will highlight your analytical skills and solution-oriented thinking.
✨Demonstrate Communication Skills
As a Technical Support Representative, clear communication is key. Prepare to showcase your ability to explain complex technical concepts in simple terms, especially since you'll be assisting customers who may not have a technical background.
✨Emphasise Your Willingness to Learn
Barracuda values employees who are eager to learn new technologies. Be ready to discuss how you stay updated with industry trends and your enthusiasm for expanding your skill set, particularly in areas like cloud services and virtualisation.
