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- Tasks: Support customers with energy debts and install PAYG meters while delivering excellent service.
- Company: E.ON is a leading international energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a salary of up to £41,791, flexible working options, and a generous benefits package.
- Why this job: Experience variety, independence, and job satisfaction while making a positive impact on customers' lives.
- Qualifications: Must have a valid UK/EU driving licence, relevant meter experience, and strong communication skills.
- Other info: Join a diverse team committed to equal opportunities and personal development.
The predicted salary is between 33200 - 50000 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
SMART Meter Engineer Support Agent – Dual Fuel – Carlisle & Surrounding Areas
Here\’s what you\’ll be doing
Salary – £41,791 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here’s what you need to know
- The salary for this role is up to £41,791. This includes a base salary of £39,451, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications,and capabilities throughout your career.
At a glance
Get in touch
For more information about the role please contact the recruiter Greg Ellis -gregory.ellis@eonenergy.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Surrounding Areas employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Surrounding Areas
✨Tip Number 1
Familiarise yourself with the latest developments in smart metering technology and energy efficiency. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and the energy transition.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or improved service delivery. Highlighting your problem-solving skills and customer service experience will be crucial in showcasing your fit for this role.
✨Tip Number 4
Be ready to demonstrate your understanding of health and safety regulations relevant to the role. Showing that you prioritise safety and compliance will reassure the hiring team of your professionalism and readiness for the position.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Surrounding Areas
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, focusing on relevant skills such as customer service, communication, and negotiation. Use specific examples that demonstrate your ability to resolve customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your understanding of the energy sector. Mention your flexibility and willingness to travel, as well as your commitment to reducing carbon footprints, which aligns with the company's values.
Highlight Relevant Qualifications: Clearly list your qualifications such as MOCOPA/CMA1/MET2 and ensure you mention your valid UK/EU driving licence. This will show that you meet the essential criteria for the role right from the start.
Showcase Your Customer Service Skills: In your application, provide examples of previous customer-facing roles where you successfully resolved issues or improved customer satisfaction. This is crucial for a role that focuses on delivering excellent service.
How to prepare for a job interview at E.ON Gruppe
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of electricity and gas metering systems. Be prepared to discuss your qualifications, such as MOCOPA/CMA1/MET2, and how they relate to the role. This will show that you are technically competent and ready to take on the responsibilities.
✨Emphasise Flexibility and Independence
This role offers flexibility in working hours and independence in planning your routes. Be ready to discuss how you manage your time effectively and adapt to changing circumstances, as this is crucial for success in the position.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
