Information Technology Support Technician

IT Officer – Housing Management Systems Specialist

Our client, a respected social housing provider, is seeking an experienced IT Officer to join their progressive IT team on a temporary basis for 3-6 months. This office-based role offers hybrid working arrangements.

Position Overview:

Working directly with the Head of IT & Projects, you\’ll play a crucial role in delivering exceptional technical support and services across the organisation, with a particular focus on the MIS ActiveH Housing Management System.

Key Responsibilities:

• Provide comprehensive support for the MIS ActiveH Housing Management System, ensuring optimal performance and user satisfaction while delivering training to staff across the organisation.
• Manage first and second-line IT support incidents across multiple platforms including VMWare, Windows, iOS, and server-based systems, maintaining high service standards and quick resolution times.
• Contribute to the IT Service Desk knowledge base, documenting solutions and sharing expertise to reduce recurring issues while managing Active Directory permissions in collaboration with the Managed Service Provider.
• Support the Mobile Device Management platform, working closely with stakeholders to ensure efficient operation while maintaining integration and reporting products.
• Demonstrate a strong background in Microsoft desktop technologies and end-user computing support.
• Have a comprehensive understanding of Data Protection legislation.
• Exhibit excellent teamwork abilities combined with strong initiative.
• Commit to understanding and supporting diverse user needs.

Desirable Qualifications:

• SQL scripting experience

Location: Manchester (3 days in the office)

Duration: 3-6 months

Hours: 37.5

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