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- Tasks: Lead and manage Planned Preventative Maintenance and site operations with suppliers.
- Company: Join MBNL, a leader in network infrastructure, committed to equality and innovation.
- Benefits: Enjoy flexible working arrangements, including remote work options and part-time hours.
- Why this job: Be part of a diverse team driving world-class infrastructure and customer experiences.
- Qualifications: Strong experience in PPM management and building effective relationships is essential.
- Other info: This is a hybrid role based in Reading, with a focus on safety and compliance.
The predicted salary is between 36000 - 60000 £ per year.
The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with our suppliers. This is a hybrid role with 2 days per week based in our Reading office.
What you will do:
- Own & proactively manage the delivery of the PPM programme & follow on maintenance activities by the supplier ecosystem against contractual obligations & industry benchmarks.
- Undertake direct intervention to identify root causes of service underperformance, instigating recovery initiatives to deliver and improve service performance.
- Be accountable for the assurance & approval of detailed plans for the management of PPM based on service requirements, current backlogs, changes in site status and incremental service demand due to condition to achieve agreed business outcomes and performance targets.
- Responsible, in conjunction with the MBNL H&S, infrastructure management, estates and compliance teams to ensure sites are maintained in a safe and compliant way whilst maintaining the longevity of the assets by the supplier ecosystem.
- Work with the MBNL Commercial Management Team, for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets.
What we are looking for:
- Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets and industry benchmarks.
- Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
- Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders.
- Experience of working with, briefing, and influencing senior members of leadership teams.
- Experience of managing the natural tensions between customer, commercial and technical requirements.
- Experience of bringing industry best practice into an organisation and using this to drive continuous improvement and knowledge of how to lead and manage high performance teams.
Nice to have:
- Experience of managing remotely located, cross-functional teams.
- Strong safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of working in or with a JV organisation.
MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC employer: Mobile Broadband Network Limited
Contact Detail:
Mobile Broadband Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC
✨Tip Number 1
Familiarise yourself with the Planned Preventative Maintenance (PPM) methodologies and best practices. Understanding these processes will not only help you in interviews but also demonstrate your commitment to excellence in site operations.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing PPM functions. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved performance metrics in previous roles. Highlighting your ability to drive continuous improvement will resonate well with the hiring team.
✨Tip Number 4
Research MBNL's values and their approach to inclusion and diversity. Being able to articulate how your personal values align with theirs can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Site Operations Manager position. Make note of the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in Planned Preventative Maintenance and site operations. Use specific examples that demonstrate your ability to manage suppliers, improve performance, and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job requirements. Highlight your experience with PPM functions, stakeholder management, and any relevant industry best practices you've implemented in previous roles.
Showcase Your Soft Skills: In your application, emphasise your interpersonal skills, such as relationship building and influencing stakeholders. These are crucial for the role, so provide examples of how you've successfully navigated organisational politics in the past.
How to prepare for a job interview at Mobile Broadband Network Limited
✨Understand the PPM Landscape
Make sure you have a solid grasp of Planned Preventative Maintenance (PPM) methodologies and how they apply to site operations. Be prepared to discuss your experience in establishing and leading a PPM function, as this will be crucial for the role.
✨Showcase Your Leadership Skills
Highlight your experience in managing and motivating teams, especially contractors and suppliers. Be ready to provide examples of how you've improved performance and built effective relationships in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified root causes of service underperformance and implemented recovery initiatives. This will show your proactive approach and ability to drive continuous improvement.
✨Emphasise Safety and Compliance Knowledge
Given the importance of safety and compliance in this role, be sure to articulate your understanding of these areas, particularly in relation to mobile or fixed network technologies. This will demonstrate your commitment to maintaining high standards.
