Medical Information Specialist - (French & English Speaking)

Medical Information Specialist – (French & English Speaking)1 day ago Be among the first 25 applicants

Company DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We\’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next‐generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start‐ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Job DescriptionMedical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The role delivers industry‐leading services, which include call center staffing for responding to product information requests, identifying and in‐taking adverse events and/or product quality issues, and medical writing.

Location & EligibilityThis role is home office based, full‐time, and ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. The job holder must be legally eligible to work in the European Union or the UK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Translate English documents into the target language or vice‐versa, and deliver these translated responses either on the phone or in writing.

Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.

Disseminate drug information either verbally or by written correspondence.

Identify adverse events and product complaints during interactions with customers, perform intake sufficient to generate initial reports in compliance with EVERSANA‐Medical Communications and client SOPs, and fulfill local Regulatory Authority requirements for post‐marketing adverse event reporting.

Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.

Coordinate processes necessary for responding to quality‐related complaints, involving personnel in Quality Assurance, Regulatory Affairs, and the complainant.

Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.

Work on miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.

Perform medical writing.

Assume on‐call responsibilities on an as‐assigned basis.

Carry out any other duties as assigned.

EXPECTATIONS OF THE JOB

Maintain and improve customer service associated with the Medical Communications Call Centre.

Work in a home office or European hub office.

Work hours are Europe working hours between 8 am‐6 pm CET, Monday–Friday; may be asked to work on bank holidays if needed, for which a day off in lieu will be provided.

Contribute toward process improvement that positively impacts metrics associated with the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.

Travel: generally no travel, but up to 10 % may be required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

Education: Life Sciences or healthcare degree or equivalent.

Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.

Language: English C1 level is obligatory; mother‐tongue fluency in French is essential.

Strong translation skills.

PREFERRED QUALIFICATIONS

Education: Preferred Pharma D / M Pharma but other degrees such as MSc in Life Sciences or healthcare; common examples include BSc or MSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, Human Science.

Experience and/or Training: Call centre, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.

Language skills: fluent English and native French.

Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications; familiarity with Medical Information Management Systems, Safety Databases, or equivalent.

Positive Attitude and Energy: Exhibits an upbeat attitude, genuine interest in others, and sense of humor; energises others and heightens morale.

Communication Skills: Ability to develop and articulate ideas and information that generate understanding and foster a climate that motivates others to participate.

Innovator: Transforms creative ideas into original solutions that positively impact the company\’s performance.

Highly Principled: Demonstrates unquestionable integrity, credibility, and character with high moral and ethical behavior.

Additional InformationPatient Minded – I act with the patient\’s best interest in mind.

Client Delight – I own every client experience and its impact on results.

Take Action – I am empowered and hold myself accountable.

Embrace Diversity – I create an environment of awareness and respect.

Grow Talent – I own my development and invest in the development of others.

Win Together – I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters – I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate – I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e‐mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA\’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one\’s identity. All of our employees\’ points of view are key to our success, and inclusion is everyone\’s responsibility.

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