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- Tasks: Lead daily operations at Windsor Leisure Centre, ensuring health and safety and excellent customer care.
- Company: Leisure Focus is a not-for-profit organisation dedicated to engaging local communities through leisure activities.
- Benefits: Enjoy perks like gym membership, free parking, employee discounts, and a supportive work environment.
- Why this job: Join a diverse team making a positive impact in the community while developing your leadership skills.
- Qualifications: Previous leisure industry experience and strong communication skills are essential; training will be provided.
- Other info: Flexible shifts required, including evenings and weekends; DBS Disclosure is necessary for this role.
The predicted salary is between 24000 - 36000 £ per year.
This is such an exciting opportunity for the right person to have a strong influence on the culture, direction and success of the Windsor leisure centre and on our overall business. Leisure Focus has ambitious plans and is looking at innovative ways to engage the local community through the leisure offer.
Leisure Focus is recruiting for the position of Duty Manager at Windsor Leisure Centre. Reporting to the General Manager, the successful candidate will be responsible for:
- Day to day operation of the center including Health and safety
- Customer care
- Financial procedures
- Leading, managing and training recreation staff
Each Duty Manager post is subject to its own agreed responsibilities.
The successful candidate should have previous knowledge of the leisure industry and experience of working in a busy leisure facility. Excellent communication skills, flexibility and a commitment to customer service are essential. Successful applicants will be provided with full training in all aspects of this role. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
The position of Duty Manager is classified as a regulated post and therefore requires a DBS Disclosure.
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values (FACE): In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we:
- Focus on the Customer
- Approach everything systematically
- Collaborate to achieve
- Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Transport links
Duty Manager employer: Leisure Focus
Contact Detail:
Leisure Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the values and mission of Leisure Focus. Understanding their commitment to community engagement and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Windsor Leisure Centre. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations relevant to leisure facilities. Being able to discuss specific examples of how you've implemented these in past roles can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your leadership skills. Think of examples where you've successfully managed a team or improved customer service, as this role requires strong management capabilities.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as customer service, communication, and experience in the leisure industry.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous roles in the leisure industry and your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your commitment to customer service. Mention how your values align with those of Leisure Focus and provide examples of how you have exceeded expectations in past roles.
Highlight Flexibility and Availability: Make sure to mention your flexibility regarding working hours, including evenings, weekends, and public holidays. This is crucial for the Duty Manager role, so be clear about your availability in your application.
How to prepare for a job interview at Leisure Focus
✨Show Your Passion for Customer Service
As a Duty Manager, you'll be at the forefront of customer interaction. Make sure to express your commitment to excellent customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Your Leadership Skills
This role involves leading and managing recreation staff, so it's crucial to highlight your leadership experience. Discuss your approach to team management, training, and how you motivate others to achieve their best. Be prepared to give examples of successful team projects you've led.
✨Understand Health and Safety Protocols
Health and safety are paramount in a leisure centre. Familiarise yourself with relevant health and safety regulations and be ready to discuss how you would implement these in your daily operations. Showing that you prioritise safety will impress your interviewers.
✨Be Flexible and Open-Minded
The job requires a flexible approach to work, including shifts on evenings and weekends. During the interview, convey your willingness to adapt to varying schedules and your understanding of the importance of being available when needed. This shows your commitment to the role and the organisation's needs.
