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- Tasks: Manage customer billing, supplier relationships, and assist with service desk queries.
- Company: Join a leading global energy management company making a difference in the industry.
- Benefits: Enjoy 25 days holiday, healthcare, a pension scheme, and an employee share scheme.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to sustainable energy solutions.
- Qualifications: Experience in energy supply, customer journey design, and strong communication skills required.
- Other info: This is a hybrid role based in Bedford with flexible working hours.
The predicted salary is between 16200 - 19800 £ per year.
We are currently recruiting for an Energy Operations Advisor based in Bedford for one of our clients on a 6-month contract basis. Our client is a leading global energy management company.
Responsibilities:
- Ensure timely and accurate bills for our customers.
- Establish relationships with key suppliers.
- Respond to queries and raise service desk tickets where needed.
- Work with partners around settlement validations and exceptions of meter readings.
- Provide input into the development of communications for events in the customer journey.
- Refine requirements, manage backlog, and provide input on User Acceptance Testing and running platform.
- Assist finance in validating industry invoices.
Requirements:
- Experience working within an Energy Supply Company.
- Experience designing customer journeys for a multi-channel digital platform.
- Flexible with excellent multitasking skills.
- Keen to learn.
- Good communication skills.
- Understanding of meter reading and billing.
What our Client offers:
- 25 days holiday.
- Employee share scheme.
- Healthcare.
- Company pension.
- Company employee care scheme.
Summary of the role:
- Salary: £27,000 per annum
- Location: Bedford, Hybrid - 2 days in the office
- Type of Contract: 6 Month Fixed Term Contract, Full-time
- Hours: Monday – Friday 9:00am – 5:30pm (flexible)
Contact Detail:
BarTron, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Operations Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in energy management and billing processes. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the energy sector, especially those who have experience in energy supply companies. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've designed customer journeys or handled billing issues in previous roles. Real-life scenarios can showcase your problem-solving skills and adaptability.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission can make a strong impression and show that you're a good cultural fit.
We think you need these skills to ace Energy Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in energy supply and customer journey design. Use specific examples that demonstrate your multitasking skills and understanding of meter reading and billing.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed, such as managing service desk tickets and working with partners on settlement validations.
Highlight Communication Skills: Since good communication is key for this role, provide examples in your application that showcase your ability to establish relationships with suppliers and respond effectively to customer queries.
Show Your Willingness to Learn: Emphasise your eagerness to learn and adapt, especially in areas like User Acceptance Testing and platform management. This will demonstrate your flexibility and commitment to personal growth within the role.
How to prepare for a job interview at BarTron, Inc.
✨Show Your Energy Industry Knowledge
Make sure to brush up on your understanding of the energy sector, especially if you've worked in an Energy Supply Company before. Be prepared to discuss industry trends and how they impact customer journeys.
✨Demonstrate Multitasking Abilities
Since the role requires excellent multitasking skills, think of examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Share these stories during the interview.
✨Prepare for Customer Journey Discussions
Given that the position involves designing customer journeys for a multi-channel digital platform, be ready to talk about your experience in this area. Highlight any specific projects where you improved customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and how they handle billing and meter readings. This shows your genuine interest in the role and helps you understand their processes better.
