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- Tasks: Provide 1st/2nd line technical support and fix user issues.
- Company: Join a leading London Market Insurer with a strong reputation.
- Benefits: Enjoy a competitive salary and a collaborative office environment.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Experience in technical support and familiarity with Microsoft tech stack required.
- Other info: Team fit is crucial; we value enthusiasm and teamwork.
The predicted salary is between 36000 - 54000 £ per year.
Location: London
Salary: Circa £45,000
Technology Stack: Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management
I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London Market Insurer. This role will include:
- General support
- Setting up new starters/leavers
- Support of laptops and PCs
- Fixing technical issues for users
Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the office with the team.
If you think this role looks like a good match and you have the above experience, please send your CV for immediate consideration!
IT Service Desk Support Analyst employer: P&I Insurance Services
Contact Detail:
P&I Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, SharePoint, and Citrix. Being able to demonstrate your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills and provide examples of how you've resolved technical issues in the past. This will help you stand out as someone who can effectively support users and tackle challenges head-on.
✨Tip Number 3
Emphasise your ability to work well in a team environment. Since team fit is crucial for this role, be prepared to discuss how you've collaborated with colleagues in previous positions and contributed to a positive workplace culture.
✨Tip Number 4
Be ready to showcase your adaptability and willingness to learn. The tech landscape is always evolving, so demonstrating your eagerness to stay updated with new technologies will make you a more attractive candidate.
We think you need these skills to ace IT Service Desk Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft tech stack, particularly Windows, SharePoint, Citrix, and Intune. Emphasise any previous roles where you provided 1st/2nd line support.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical skills and your ability to work well in a team. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Team Fit: Since team fit is crucial for this role, include details about your collaborative experiences. Discuss how you contribute to a positive team environment and your willingness to engage with colleagues in the office.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at P&I Insurance Services
✨Know Your Tech Stack
Familiarise yourself with the Microsoft tech stack mentioned in the job description, including Windows, SharePoint, Citrix, and Intune. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of technical issues you've resolved in the past. Highlight your approach to troubleshooting and how you ensure user satisfaction while fixing problems.
✨Show Team Spirit
Since team fit is crucial for this role, be ready to discuss your experiences working in a team environment. Emphasise your willingness to collaborate and support colleagues, especially in an office setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the IT service desk faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
