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For Companies At a Glance
- Tasks: Provide 1st/2nd line technical support and resolve user issues.
- Company: Join a leading London Market Insurer with a strong reputation.
- Benefits: Enjoy a competitive salary and a collaborative office environment.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Experience in technical support and familiarity with Microsoft technologies required.
- Other info: Team fit is crucial; we value enthusiasm and teamwork.
The predicted salary is between 36000 - 54000 £ per year.
I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London Market Insurer. This role will include:
- General support
- Setting up new starters/leavers
- Support of laptops and PCs
- Fixing technical issues for users
Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the office with the team.
If you think this role looks like a good match and you have the above experience, please send your CV for immediate consideration!
Contact Detail:
P&I Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, SharePoint, and Citrix. Being able to demonstrate your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills and ability to work under pressure. Prepare examples of past experiences where you successfully resolved technical issues for users, as this will resonate well with the hiring team looking for a proactive support analyst.
✨Tip Number 3
Emphasise your teamwork and communication skills. Since team fit is crucial for this role, be ready to discuss how you've collaborated with colleagues in previous positions and how you can contribute positively to the office environment.
✨Tip Number 4
Research the company culture and values of the London Market Insurer. Understanding their ethos will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace IT Service Desk Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft tech stack, particularly Windows, SharePoint, Citrix, and Intune. Use specific examples of how you've provided 1st/2nd line support in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to work well in a team and your willingness to be hands-on in the office. Mention any relevant experience with setting up new starters and resolving technical issues.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your problem-solving skills. Describe situations where you successfully fixed technical issues for users, as this is crucial for the role.
Highlight Team Fit: Since team fit is important for this position, mention any experiences that showcase your ability to collaborate effectively with colleagues. This could include projects or initiatives where teamwork was key to success.
How to prepare for a job interview at P&I Insurance Services
✨Know Your Tech Stack
Familiarise yourself with the Microsoft tech stack mentioned in the job description, including Windows, SharePoint, Citrix, and Intune. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of technical issues you've resolved in the past. Highlight your approach to troubleshooting and how you ensure user satisfaction, as this role requires fixing technical issues for users.
✨Show Team Spirit
Since team fit is crucial for this position, be ready to discuss your experiences working in a team environment. Emphasise your willingness to collaborate and support colleagues, especially in an office setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the IT Service Desk faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
