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For Companies At a Glance
- Tasks: Help customers build confidence in banking with TSB through various channels.
- Company: TSB is dedicated to giving money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension plan.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great people skills, problem-solving abilities, and a collaborative team spirit are essential.
- Other info: Must be able to commute to different branch locations within a reasonable distance.
The predicted salary is between 22000 - 26000 £ per year.
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
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Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
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Have a flair for understanding what customers need and the best way to support them with their current and future goals.
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Ability to help answer questions and sort out problems.
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Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
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Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
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Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
We’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
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Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
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Variable Pay Award (5%/£1,160 on target) based on company performance.
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Fantastic company pension – TSB contributing up to 13%
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25 days holidays (plus bank holidays)
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Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
Customer Service Consultant - Clifton Nottingham employer: TSB Bank PLC
Contact Detail:
TSB Bank PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Clifton Nottingham
✨Tip Number 1
Show your passion for customer experience during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with TSB's focus on building strong customer relationships.
✨Tip Number 2
Familiarize yourself with TSB's products and services before your interview. Being knowledgeable about what they offer will allow you to demonstrate how you can effectively educate and assist customers in using these services.
✨Tip Number 3
Highlight your digital skills and experience with online banking tools. Since TSB emphasizes digital self-service, showcasing your ability to guide customers through these platforms will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your teamwork experiences. TSB values collaboration, so sharing instances where you've worked effectively within a team to enhance customer satisfaction will resonate well with the hiring managers.
We think you need these skills to ace Customer Service Consultant - Clifton Nottingham
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Consultant position at TSB. Understand the key responsibilities and the skills required, especially the emphasis on customer experience and digital proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Showcase any previous roles where you demonstrated exceptional customer interaction, problem-solving skills, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of TSB's mission to provide money confidence. Use specific examples from your past experiences that align with the role's requirements.
Highlight Digital Skills: Since the role emphasizes embracing digital tools, make sure to mention any experience you have with online banking, mobile apps, or other digital platforms. This will show your readiness to assist customers in using these services effectively.
How to prepare for a job interview at TSB Bank PLC
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to understand their needs and provide effective solutions.
✨Emphasize Team Collaboration
TSB values teamwork, so be ready to talk about how you've worked with others to improve customer satisfaction. Share experiences that showcase your collaborative approach.
✨Familiarize Yourself with Digital Banking Tools
Since the role involves educating customers on digital banking, make sure you understand TSB's online services and mobile app. Be prepared to discuss how you would assist customers in using these tools.
