IT Transition Support Specialist

Be among the first 25 applicants Role purpose PIC is seeking an IT Transition Support Specialist to ensure that new or modified IT services are smoothly and efficiently moved from a non-production environment into production. You will have close interaction with the Strategic Transformation Office, Enterprise Architecture, and the Citizen Development community across the business. Key Responsibilities Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes and procedures and ownership understood and accepted. Change Enablement: Ensure that IT Changes are thoroughly assessed, especially with a view to identifying and mitigating technical and business risk. Demand Management: Manage the Demand Management process for IT services, guiding people from initial request through to implementation, acting as a liaison between requestors and IT teams. Configuration Management: Ensure all IT assets and services are accurately recorded, dependencies mapped, and records kept up to date. Configuration Management controls data recording and provides reliable data for other processes. Requirements Technical Experience in Service Transition and/or Change Enablement. Intermediate knowledge of data networks, hardware and OS for laptops/desktops, servers, VMs, storage, Oracle SQL servers and databases, Active Directory, Azure. Understanding of the software development and release lifecycle. ITIL Foundation (v4) certification. Personal Ability to enforce governance of Service Transition & Change Enablement policies confidently. Excellent communication skills for engaging with diverse stakeholders. Attention to detail in documentation and data entry. Ability to explain technical details in plain English. Strong analytical skills. Problem-solving attitude. Benefits 28 days\’ annual leave plus bank holidays. Pension scheme. Insurance options: Travel, Private Medical, Critical Illness, Life Assurance, Income Protection. Save As You Earn (SAYE) scheme. Performance bonus. Flexible working arrangements. Casual dress code. Cycle to Work scheme. Snacks and fruit provided. Company events and more. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting This job posting appears to be active and not expired. #J-18808-Ljbffr