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- Tasks: Manage IT systems, ensuring security and efficiency across our sports travel companies.
- Company: Join Destination Sport Group, a leader in global sports travel with a unique partnership approach.
- Benefits: Enjoy a hybrid work model, opportunities for travel, and a dynamic team environment.
- Why this job: Be part of a passionate team, making a real impact in the sports travel industry.
- Qualifications: Experience in IT support, knowledge of key technologies, and strong communication skills required.
- Other info: Ideal for tech enthusiasts looking to grow in a fast-paced, supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/international travel to remote offices.
Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel business offers our partners the very best in everything they need in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport.
Our new Senior IT Support Engineer will be responsible for ensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders.
This is a varied & hands-on role, as our new Senior IT Support Engineer you will:
- Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats.
- Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager to deliver efficient technical solutions.
- Proactively identify, recommend and implement improvements and efficiencies across our IT systems and infrastructure.
- Proactively identify, recommend and implement security improvements in our IT Systems and Infrastructure.
- Respond to Security alerts from MS Defender and SOC in a timely manner ensuring all affected parties are notified of any threats.
- Proactively monitor the service health of our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable.
- Maintain and update network Infrastructure (where appropriate) in the Manchester office.
- Provide support to and resolve any incidents, problems or requests and make improvements associated with these technologies: End User Device Image – Autopilot, Patch process, Backup maintenance, Server Estate (Cloud & on premise), Azure Active Directory (Entra ID), Software Deployment (Intune/MDM), Device Management and optimisation using appropriate toolsets, Cloud Telephony platform, Key IVR, Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc, Print Management (inc Papercut), Microsoft 365 ecosystem/infrastructure, Domain management & maintenance, Microsoft Teams Rooms and AV solutions, Enterprise Application Management/Integration in Azure, Asset management, Network Patching, Remote Site Management, System Security including the use of Microsoft Defender/Purview.
- Work closely with the existing IT Infrastructure Manager to ensure security for office-based & remote workers.
As an ISO27001, BS10012, ISO22301 and Cyber Essentials Plus accredited business you must always carry out your role according to company IT policies.
Assist with the handling of confidential information by ensuring appropriate file permissions are set.
Verify Microsoft 365, AD & AV set-up is as per company policy including memory stick blocking etc.
Assist with user education both remotely & face to face.
Check and be ready for disaster recovery or business continuity plans to be brought into action.
Carry out critical checks that enable proactive action to prevent any significant failure.
To be successful within this role, our ideal candidate will:
- Demonstrate a passion and enthusiasm for IT and IT related products.
- Have significant experience in a similar role within a fast-paced commercial organisation.
- Demonstrate extensive experience & knowledge of the listed technologies.
- Have significant knowledge of IT risks and the importance of suitable mitigations.
- Demonstrate knowledge of ITIL Service Management principles.
- Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP.
- Have working experience & knowledge with Windows 10/11 system administration.
- Demonstrate solid experience and knowledge of Office 365 & desktop imaging/Autopilot.
- Be a collaborative team member who is able to work as part of a wider team while working independently on own tasks & projects.
- Have the ability to mentor junior members of the team.
- Have outstanding communication skills both written & verbal with the ability to communicate to those at all levels of seniority both internal & external to the business.
- Be able to provide friendly customer service to internal & external stakeholders in an often high pressured & fast-paced role.
- Be proactive with the ability to multitask and prioritise - ensuring technical requests are seen through to completion.
- Be a diligent personality, with a high attention to detail ensuring preparations are made in advance for a task with resolutions in mind for any issues that arise.
Highly desirable:
- Vendor/Supplier Management.
- Business continuity awareness.
- Professional Experience Awareness of ISO27001, ITIL and PCI Security.
- Cloud Technologies: Azure and SaaS based solutions.
- Microsoft Certifications.
- PowerShell.
- SharePoint/Team Administration.
- Experience of System Migrations including Tenant to Tenant.
- Experience Technical Project Delivery.
- ITIL Foundation and/or Practitioner level courses/certifications.
Senior IT Support Engineer - Sport Travel employer: Destination Sport
Contact Detail:
Destination Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Sport Travel
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD, Microsoft 365, and Windows Server. Having hands-on experience or relevant certifications in these areas will give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of Destination Sport Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience with ITIL Service Management principles. Be ready to share examples of how you've implemented these practices in previous roles, as this aligns closely with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully resolved IT issues under pressure. This will demonstrate your ability to handle the fast-paced environment that Destination Sport Group operates in.
We think you need these skills to ace Senior IT Support Engineer - Sport Travel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your IT support experience, particularly with technologies mentioned like Azure, Microsoft 365, and security protocols.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the sports travel industry. Mention specific projects or experiences that demonstrate your ability to manage IT systems and improve efficiencies.
Highlight Relevant Certifications: If you have any certifications related to Microsoft technologies, ITIL, or project management, be sure to include them in your application. This will show your commitment to professional development and expertise in the field.
Showcase Communication Skills: Since the role requires outstanding communication skills, provide examples in your application of how you've effectively communicated with stakeholders at various levels. This could be through previous roles or specific projects.
How to prepare for a job interview at Destination Sport
✨Show Your Passion for IT
Make sure to express your enthusiasm for IT and related products during the interview. Share specific examples of projects or technologies that excite you, as this will demonstrate your genuine interest in the field.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your extensive experience with the technologies mentioned in the job description, such as Azure AD, Windows Server, and Office 365. Highlight any relevant projects you've worked on and be ready to answer technical questions.
✨Emphasise Your Problem-Solving Skills
Since the role involves proactive monitoring and incident resolution, share examples of how you've successfully identified and resolved IT issues in the past. This will showcase your ability to think critically and act swiftly under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your approach to security alerts, project management, and team collaboration. Practising your responses to these types of questions can help you articulate your thought process clearly during the interview.
