Sales Support Team Leader

Sales Support Team Leader
Slough
£30k-32k plus car and great benefits

My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader Sales Support specialist to join their busy team.

Responsible for leading a team of Sales Support Specialists ensuring our customers’ experience is market-leading.

Your role

• Managing a team of six Sales Support Specialists
• Collaborate across departments to ensure that best practice is shared and that problems are resolved quickly with solutions agreed to prevent reoccurrence
• Managing performance by conducting meetings with colleagues as individuals and as a group to motivate and drive the achievement of defined departmental targets
• Instilling a strong customer-centric culture enabling colleagues to focus on what really matters
• Manage performance, coach and support your team to achieve their personal, professional and performance goals
• Empower others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement
• Build colleague knowledge to enable the management of enquiries and typical business challenges
• Regularly review the quality of your team’s customer interactions to improve the customer experience and support the building colleague knowledge agenda
• Act as the escalation point for partners, customers, dealers and brokers enquiries
• Prioritisation
• Be hands-on and solve problems
• Maintain professionalism in all aspects

Your experience

• Minimum 12 months experience in managing teams of people
• Experience in Financial Services Contact Centre environments
• An empathetic and developmental leadership style
• Have worked in a fast-moving, progressive, sales-driven environment

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