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- Tasks: Deliver facial workouts and provide top-notch customer service in a vibrant studio environment.
- Company: Join FaceGym, a pioneering brand revolutionising facial fitness with innovative techniques and products.
- Benefits: Enjoy generous commissions, exclusive discounts, and a paid day off for your birthday!
- Why this job: Be part of a dynamic team that values creativity, customer connection, and personal growth.
- Qualifications: NVQ 3 Beauty Therapy qualification or equivalent, plus hands-on customer experience.
- Other info: Flexible part-time role in Notting Hill, perfect for students looking to gain experience.
The predicted salary is between 12000 - 18000 £ per year.
Overview
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
HOURS: Weekends
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FaceGym Studio
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym\’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities
To deliver all workouts in line with all FaceGym Workout protocols
Responsible for selling the brands\’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
Maintain an exceptional customer experience at every touch point of the customer journey
Responsible for meeting retail and service individual targets and KPI\’s (key performance indicators)
Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
To have a strong focus on maximizing retail potential and client retention
Operating efficiently point of sale systems, card machines and tills
Building and constantly updating knowledge on skincare, products and workouts
Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
Using learning from each site to further develop your clients experience in store
Building on and constantly updating your own knowledge on skincare, products and treatments
Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
Establishing an effective working relationship with full team and management
Being skillful on Zenoti booking system
Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification
The ideal candidate will:
NVQ 3 Beauty therapy qualification or equivalent
Hands on experience with customers
Previous experience of working within beauty, retail and spa
Enjoys exploring opportunities and using own initiative
Exceptional customer service skills
A team player with inspirational social skills
Articulate and a confident communicator
Have the ability to stay calm and positive during busy days
Have the ability to stand during a 6-8-hour shift
Fully flexible across weekdays and weekends
Our brand values
Teamwork
Adaptability
Ownership
Respect
Perks
Generous commission on retail and services
Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
One additional day of holiday for each year of service with the company
Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic.
We believe our people\’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
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Trainer (Beauty Therapist) employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist)
✨Tip Number 1
Familiarise yourself with FaceGym's unique approach to facial fitness. Understanding their techniques and the benefits of their products will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer profiles and ensure you can provide that exceptional 5-star service FaceGym is known for.
✨Tip Number 3
Network within the beauty and wellness community, both online and offline. Building connections can give you insights into the industry and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Stay updated on the latest trends in skincare and beauty treatments. Being knowledgeable about current products and techniques will not only impress during interviews but also show your commitment to continuous learning.
We think you need these skills to ace Trainer (Beauty Therapist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your NVQ 3 Beauty Therapy qualification and any relevant experience in beauty, retail, or spa settings. Emphasise your customer service skills and ability to work in a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for beauty therapy and how you align with FaceGym's values of teamwork, adaptability, ownership, and respect. Mention specific experiences that demonstrate your ability to deliver exceptional customer service.
Showcase Your Skills: Highlight your hands-on experience with customers and your knowledge of skincare products and treatments. Provide examples of how you've successfully engaged with clients and built rapport in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the beauty industry.
How to prepare for a job interview at FACEGYM
✨Showcase Your Customer Service Skills
As a Trainer at FaceGym, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to build rapport and adapt your approach to different client needs.
✨Demonstrate Your Knowledge of Skincare
Familiarise yourself with the latest skincare trends and products that FaceGym offers. Be ready to discuss how you can incorporate this knowledge into your training sessions and enhance the customer experience.
✨Practice Your Selling Techniques
Since the role involves selling unique offerings and homecare products, think about your past sales experiences. Prepare to discuss specific strategies you've used to overcome challenges and engage customers effectively.
✨Emphasise Teamwork and Adaptability
FaceGym values teamwork and adaptability. Be prepared to share examples of how you've worked collaboratively in a team setting and adapted to changing situations, especially during busy periods.
