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- Tasks: Assist customers, maintain showroom standards, and support sales targets.
- Company: Join Farrow & Ball, a luxury British brand known for quality paint and wallpaper.
- Benefits: Enjoy 25 days annual leave, staff discounts, and a health cash plan.
- Why this job: Explore your creativity while working in a vibrant team focused on customer experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Part-time role with some weekend work; training provided for manual handling.
Farrow and Ball – Showroom Assistant, Harrogate (22.5 hours per week) We are currently seeking an enthusiastic individual to join our Showroom team in Harrogate as a Showroom Assistant. This is a part-time position, with some weekend work required. Farrow & Ball is a luxury British lifestyle brand renowned for richly pigmented paint and handcrafted wallpaper, using traditional print methods and high-quality ingredients. Established in Dorset in 1946, we have expanded to 60 showrooms worldwide, supported by a global network of stockists. Our success is driven by our passionate team, from those handcrafting each tin to our showroom staff, all committed to providing customers with a positive and engaging experience. Role Overview As a Showroom Assistant, your main responsibilities will include delivering exceptional customer service, driving sales, and supporting the team in achieving targets. This role offers a great opportunity to explore your creative potential and contribute to our luxury brand\’s growth. Key Responsibilities Maintain the showroom, stockroom, and displays to the highest standards, ensuring they are neat and tidy at all times. Engage with customers to build meaningful relationships and understand their requirements. Provide excellent customer service, handle complaints professionally, and offer accurate advice on colour and suitability. Assist with stock management, including timely deliveries and replenishing the shop floor. Process transactions accurately and handle refunds where necessary. Support the team during busy periods, sickness, holidays, and emergencies. Key Attributes Exceptional communication skills. Proven track record in sales and customer satisfaction. Ability to work effectively in a fast-paced environment. Strong multitasking skills. IT literacy. Desirable: Technical knowledge of paint and wallpaper. This role involves regular lifting and manual handling of products; training will be provided as needed. What We Offer 25 days’ annual leave pro rata plus bank holidays. Performance-based salary reviews. Enhanced maternity and paternity pay. Staff discount on F&B products. Access to retail discounts platform. Employee Assistance Programme with 24/7 support. Health Cash Plan. Company Sick Pay. Group Pension Scheme, matched by F&B. Life Assurance. Refer a Friend scheme. Cycle to Work scheme. Season Ticket Loans. Our Commitment At Farrow & Ball, we are dedicated to promoting equality, diversity, and inclusion. We consider applicants solely based on skills and experience, without discrimination based on race, age, disability, religion, sexual orientation, gender identity, or family status, including pregnancy. #J-18808-Ljbffr
Showroom Assistant employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant
✨Tip Number 1
Familiarise yourself with Farrow & Ball's product range and brand ethos. Understanding their luxury offerings and commitment to quality will help you engage more effectively with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, from providing advice on colour choices to managing complaints professionally.
✨Tip Number 3
Show your enthusiasm for the role by visiting the showroom before your interview. Take note of how the displays are set up and think about how you could contribute to maintaining those high standards.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Showroom Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you engaged with customers or worked in a retail environment, as this will resonate well with Farrow & Ball's expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention your passion for interior design or knowledge of paint and wallpaper, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: In your application, highlight your exceptional communication skills. Provide examples of how you've successfully interacted with customers in the past, resolved complaints, or contributed to a positive shopping experience.
Demonstrate Multitasking Ability: Farrow & Ball is looking for someone who can thrive in a fast-paced environment. Include specific instances in your application where you've managed multiple tasks effectively, especially during busy periods or events.
How to prepare for a job interview at Farrow & Ball
✨Show Your Passion for the Brand
Farrow & Ball is all about luxury and craftsmanship, so make sure to express your enthusiasm for their products. Familiarise yourself with their paint and wallpaper ranges, and be ready to discuss what you love about them during the interview.
✨Demonstrate Your Customer Service Skills
As a Showroom Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've successfully engaged with customers, resolved complaints, or provided tailored advice. This will show that you understand the importance of customer satisfaction.
✨Highlight Your Multitasking Abilities
The role requires juggling various tasks in a fast-paced environment. Be ready to share instances where you've effectively managed multiple responsibilities, whether it's handling stock management or assisting customers during busy periods.
✨Ask Insightful Questions
Prepare thoughtful questions about the showroom's operations, team dynamics, or the brand's future. This not only shows your interest in the role but also demonstrates your proactive approach to understanding how you can contribute to the team's success.
