Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a 2nd Line Support Engineer, resolving IT issues and ensuring robust infrastructure performance.
- Company: Comms-care is the UK's leading IT solutions provider, supporting over 30,000 active contracts.
- Benefits: Enjoy a competitive salary, benefits package, and a collaborative team culture.
- Why this job: Make a real impact in tech while working with cutting-edge cloud technologies like Microsoft Azure.
- Qualifications: CCNA certification and experience with Azure and networking fundamentals are essential.
- Other info: This role is office-based three days a week in Northwich, CW9 7UA.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Ingram Micro UK Talent Acquisition Lead @ Ingram Micro | Talent Attraction leader and DE&I Ambassador This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. You\’ll be at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. If you\’re passionate about problem-solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About The Role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play a key role in diagnosing, troubleshooting, and resolving complex network and infrastructure issues, as well as assisting with Azure cloud services. As a 2nd Line Support Engineer you will: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex IT and network issues, escalating to 3rd line support when necessary. Support Azure-related tasks including resource monitoring, user management, patching and troubleshooting connectivity or identity issues. Collaborate with other support engineers to resolve incidents in a timely and efficient manner. Install, configure, and maintain network equipment (e.g., switches, routers, firewalls), as well as servers and end-user systems. Ensure compliance with IT policies, procedures, and security protocols, including network and cloud security standards. Document support processes and resolutions for future reference. Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle. To set you up for success, we are looking for the following skills and experience: Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment. Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and routing/switching. Hands-on experience with Cisco networking equipment and command-line configuration is highly desirable. Experience supporting or administering Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/ Service/ Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Relevant certifications are a strong advantage, such as: Cisco CCNA / CCNP Microsoft Certified: Azure Administrator Associate (AZ-104) About Us As the UK’s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships. Make an application to join the team! Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Ingram Micro by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Manchester, England, United Kingdom 1 week ago Stoke-On-Trent, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 2 weeks ago Stockport, England, United Kingdom 4 days ago Stoke-On-Trent, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Salford, England, United Kingdom 3 days ago Stockport, England, United Kingdom 5 days ago Newcastle-Under-Lyme, England, United Kingdom 1 week ago Stockport, England, United Kingdom 3 days ago Newcastle-Under-Lyme, England, United Kingdom 1 month ago Warehouse General Assistant / Support Engineer Runcorn, England, United Kingdom 1 month ago Knowsley, England, United Kingdom 2 weeks ago Warrington, England, United Kingdom 4 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Warrington, England, United Kingdom 7 months ago Market Drayton, England, United Kingdom 1 week ago Support Engineer , Global Maintenance Automation Platform (MAP) Manchester, England, United Kingdom 1 day ago Wrexham, Wales, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Wythenshawe, England, United Kingdom 2 months ago Warrington, England, United Kingdom 1 day ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Chester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
2nd Line Support Engineer employer: Ingram Micro
Contact Detail:
Ingram Micro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Cisco and Azure. Having hands-on experience or even personal projects that showcase your skills can set you apart from other candidates.
✨Tip Number 2
Engage with the company on social media platforms like LinkedIn. Follow Comms-care and interact with their posts to show your interest in their work and culture. This can help you get noticed by the hiring team.
✨Tip Number 3
Network with current or former employees of Comms-care. Reach out for informational interviews to gain insights about the company culture and the role itself. This can provide you with valuable information to tailor your approach.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting scenarios related to networking and cloud services. Practising common issues and solutions can boost your confidence during the interview process.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a 2nd Line Support Engineer. Emphasise your expertise in Cisco and Azure technologies, and include specific examples of troubleshooting complex IT issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to work collaboratively. Mention how your skills align with the role's requirements and express your enthusiasm for joining Comms-care.
Highlight Certifications: If you have certifications like CCNA or Microsoft Certified: Azure Administrator Associate, make sure to prominently display them in your application. These credentials can set you apart from other candidates.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients or team members in previous roles. Strong communication is key in a support position, so highlight any relevant experiences.
How to prepare for a job interview at Ingram Micro
✨Showcase Your Technical Skills
Make sure to highlight your expertise in Cisco and Azure technologies during the interview. Be prepared to discuss specific projects or experiences where you successfully diagnosed and resolved complex network issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've tackled challenging IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical skills.
✨Communicate Clearly and Effectively
Since you'll be providing support to clients, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to convey complex information to non-technical users.
✨Familiarise Yourself with Company Culture
Research Comms-care's values and mission before the interview. Understanding their commitment to teamwork and customer service will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
