Keyholder - The Ordinary - Westfield White City

Overview

Keyholder – The Ordinary – Westfield White City

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands and is an industry disruptor with a science-first approach to innovation. DECIEM was co-founded in 2013 by the late Brandon Truaxe, a visionary who aimed to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner. We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us.

What we’re looking for

We are looking for a Keyholder to join our Westfield White City location team to deliver memorable experiences to our customers. As floor supervisor in management\’s absence, you will help ensure the store procedures and experience are followed and customer service standards are met. A genuine and energetic people person with strong communication in line with our family’s core values.

Experience in the retail and luxury industry is highly desirable, ideally within the fragrance, beauty, fashion, and luxury goods sectors. This is a full-time position (37.5 hours over 5 days).

What you’d be doing in this role

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of beauty and skin care, DECIEM brands, and products.
• Act as floor supervisor in management’s absence to ensure store procedures and the customer experience are followed.
• Assist in onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Maintain store standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are respected and maintained.

Skills and qualifications needed to get the job done

• Love of beauty products and a passion for skincare.
• Comfortable engaging customers and applying products with the customer while providing consultations.
• Ability to multitask while providing professional and outstanding customer service.
• Desire to thrive working in a team environment.
• Effective time management and communication skills.

What you’ll be gaining by joining our team

There are several perks and benefits for DECIEM team members, including:

• Generous vacation and personal days, plus additional time off for volunteering, voting, celebrating birthdays, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program with mental health care and mindfulness resources.
• Development Grants and a LinkedIn Learning membership to support growth.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and friends.

Building growth to power good

We are a People First company that lives by our core values: Do the right thing; Respect small things; Be the future. These values guide us in all that we do. We have received awards including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global.

Sustainability and social impact

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our sustainability strategy focuses on fighting climate change, waste management, responsible packaging, product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

Creating a human world of beauty

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, Belonging is the Destination, Change is the Journey.

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are committed to creating an inclusive and accessible workplace. If you require accommodation during the recruitment process, please let us know.

Want to join us?

Thank you for reading. If you’d like to apply, please send your resume. Only shortlisted candidates will be contacted.