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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Phase Eight is a leading womenswear brand known for stylish, quality clothing since 1979.
- Benefits: Receive full training, ongoing support, and enjoy a flexible rota.
- Why this job: Join a vibrant team, connect with customers, and make a real impact in-store.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Be part of an inclusive culture that values diversity and personal contributions.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective.
Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customers.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Style Advisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Founded in 1979, Phase Eight is an original, design-led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Style Advisor - Leeds employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Leeds
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles, especially those that align with Phase Eight's brand. This knowledge will not only help you connect with customers but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. Show them how you would assist them in choosing outfits, which will help you build confidence in providing styling advice.
✨Tip Number 3
Research Phase Eight’s values and mission statement to understand their brand ethos. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly embodies the brand.
✨Tip Number 4
Network with current or former employees of Phase Eight to gain insights into the company culture and expectations. This insider knowledge can give you an edge in interviews and help you tailor your approach to fit their style.
We think you need these skills to ace Style Advisor - Leeds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities such as customer engagement, product knowledge, and sales techniques in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or retail. Use specific examples that demonstrate your ability to connect with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention how your personality aligns with the brand's values and your enthusiasm for creating a memorable shopping experience.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully interacted with customers in the past, showcasing your ability to listen and respond to their needs effectively.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Fashion
As a Style Advisor, it's crucial to demonstrate your enthusiasm for fashion and styling. Be prepared to discuss your favourite trends, how you keep up with the latest styles, and share examples of how you've helped others with their outfit choices.
✨Emphasise Customer Service Skills
Highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers, as this role is all about creating an outstanding shopping experience.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to demonstrate how you would assist a customer. Practice active listening and providing tailored styling advice to showcase your consultative selling skills.
✨Research the Brand
Familiarise yourself with Phase Eight's brand values, product range, and visual merchandising principles. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their expectations.
