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- Tasks: Support volunteers and parents with membership systems via phone and email.
- Company: Join Girlguiding, a vibrant organisation empowering young girls for over 100 years.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work-life balance.
- Why this job: Be part of a mission to amplify young voices and champion change.
- Qualifications: Experience in call handling and excellent customer service skills required.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Girlguiding are recruiting two fixed term (9 & 12 month) Member support advisors to work within the Member support team. As a Member support advisor you will be responsible for providing technical support for Girlguiding’s volunteers and parents/carers using our membership systems and processes. You will provide support through responding to our users over the phone and via our multiple email inboxes.
You’ll be joining a fast-paced support team, talking to our inspirational volunteers every day helping them to manage their Guiding records and dealing with both technical challenges, disclosure application queries and information gathering to respond to queries relating to our policies and processes. The post holders will need to be willing to discuss issues with users and offer training and support via telephone and email.
Ideally, they will have experience of call centre phone handling to deal with complex calls including complaints, and knowledge of safe recruitment practices particularly in a young person-centred environment. Excellent customer service skills and attention to detail is essential to this role.
About Girlguiding: This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve. We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation.
We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace.
While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds. Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model.
We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.
We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch.
Member support advisor x2 (FTC for 9 & 12 month) - London employer: Girlguiding
Contact Detail:
Girlguiding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member support advisor x2 (FTC for 9 & 12 month) - London
✨Tip Number 1
Familiarise yourself with Girlguiding's mission and values. Understanding their commitment to inclusivity and support for young people will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complex calls and complaints. Practising scenarios where you resolve issues calmly and effectively can give you the confidence needed for this fast-paced role.
✨Tip Number 3
Gain a basic understanding of the membership systems and processes used by Girlguiding. This knowledge will not only impress during your interview but also prepare you for the technical support aspect of the job.
✨Tip Number 4
Network with current or former employees of Girlguiding if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Member support advisor x2 (FTC for 9 & 12 month) - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Member Support Advisor. Highlight key skills such as customer service, technical support, and experience in call handling.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous roles in customer service or technical support, and include specific examples of how you've handled complex calls or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting volunteers and young people. Mention your understanding of safe recruitment practices and your commitment to inclusivity, as these are important values for Girlguiding.
Specify Your Position: In your application, clearly specify whether you are applying for the 9-month or 12-month position. This shows attention to detail and ensures your application is processed correctly.
How to prepare for a job interview at Girlguiding
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Member Support Advisor. Familiarise yourself with the technical support aspects and the importance of customer service in this role.
✨Showcase Your Communication Skills
Since you'll be dealing with volunteers and parents over the phone and via email, practice clear and concise communication. Prepare examples of how you've successfully handled complex calls or complaints in the past.
✨Demonstrate Your Attention to Detail
Highlight your ability to pay attention to detail, especially when managing guiding records and responding to queries. You might want to prepare specific instances where your attention to detail made a difference in your previous roles.
✨Emphasise Your Commitment to Inclusivity
Girlguiding values diversity and inclusivity, so be ready to discuss how you can contribute to this culture. Share any experiences you have that demonstrate your commitment to supporting diverse communities.
