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- Tasks: Manage and support complex communication systems using Microsoft Teams and video conferencing tech.
- Company: Join a leading IT services firm focused on innovative communication solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in enterprise communications.
- Qualifications: Experience with Microsoft Teams, NICE CXOne, and strong troubleshooting skills required.
- Other info: Shift work from 7AM to 11PM UK time, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Unified Communications Specialist with extensive experience in Microsoft Teams, video conferencing technologies, and NICE CXOne. The ideal candidate will have a deep understanding of voice and video technologies, contact centre solutions, and the ability to support enterprise customers effectively. This role requires strong technical expertise, excellent troubleshooting skills, and the ability to manage and support complex communication systems. Role requires shift working 7AM to 11 PM UK, Monday - Friday.
Key Responsibilities:
- Configure and manage Enterprise Voice and Direct Routing in Microsoft Teams.
- Develop and enforce voice policies and Class of Restrictions.
- Manage routing over complex infrastructures including TDM, Ribbon SBC, SIP, Media Gateways, VoIP, and H.323.
- Administer and troubleshoot PBX, codecs, and QoS.
- Read and analyse logs/traces from Microsoft Teams & SBC.
- Configure and troubleshoot SBCs.
- Provide Tier 3 and Tier 4 troubleshooting support.
- Demonstrate protocol expertise in SIP, SCCP, MGCP, and H323.
- Support Microsoft Teams video infrastructure, including MTR and Surface Hub endpoints.
- Support video conferencing solutions such as Zoom, WebEx, Lifesize, Google room, TeamViewer, EFAX, Solstice, and Q-sys.
- Support PEXIP video integrations and IP Fax servers.
- Apply strong networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies.
- Provide technical support to enterprise customers.
- Work with various codecs (G.711, G.723, G.729, etc.) and VoIP technology.
- Extensive knowledge of NICE CXOne, including ACD Administration, roles and permissions, and reporting with dashboards.
Preferred Skills:
- Proven experience in supporting Microsoft Teams telephony and video conferencing.
- Extensive knowledge of NICE CXOne platform and its various applications.
- Strong technical background in voice and video technologies.
- Excellent troubleshooting and problem-solving skills.
- Ability to work effectively with enterprise customers.
- Strong communication and interpersonal skills.
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Specialist
✨Tip Number 1
Familiarise yourself with Microsoft Teams and NICE CXOne by exploring their latest features and updates. Join online forums or communities where professionals discuss best practices and troubleshooting techniques to enhance your knowledge.
✨Tip Number 2
Consider obtaining relevant certifications in voice and video technologies, especially those related to Microsoft Teams and NICE CXOne. This will not only boost your credibility but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Network with professionals in the Unified Communications space through LinkedIn or industry events. Engaging with others can provide insights into the role and may even lead to referrals that could help you land the job.
✨Tip Number 4
Prepare for potential technical interviews by practising troubleshooting scenarios related to Microsoft Teams and NICE CXOne. Being able to demonstrate your problem-solving skills in real-time will set you apart from other candidates.
We think you need these skills to ace Unified Communications Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Teams, video conferencing technologies, and NICE CXOne. Use specific examples of how you've configured and managed communication systems in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your technical expertise and troubleshooting skills. Mention your ability to support enterprise customers and provide examples of successful projects or challenges you've overcome in the past.
Showcase Relevant Skills: Clearly list your skills related to voice and video technologies, including any experience with SIP, H.323, and VoIP. Highlight your knowledge of networking concepts and your ability to manage complex infrastructures.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at Cognizant
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Teams, NICE CXOne, and various video conferencing technologies. Highlight specific projects where you configured or managed these systems, as this will demonstrate your hands-on knowledge.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting complex communication systems. Prepare examples of past issues you've resolved, particularly those involving PBX, codecs, or network configurations. This will showcase your problem-solving skills.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities listed in the job description. Be ready to explain how your previous experiences align with managing enterprise voice and direct routing, as well as supporting video infrastructure.
✨Demonstrate Strong Communication Skills
Since the role involves supporting enterprise customers, practice articulating technical concepts clearly and concisely. Show that you can communicate effectively with both technical and non-technical stakeholders.
