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- Tasks: Join a dynamic team providing hands-on IT support and project work.
- Company: A rapidly growing telecoms service provider with a global presence.
- Benefits: Enjoy hybrid working, annual bonuses, private health, and enhanced pensions.
- Why this job: Be part of an exciting company making an impact in various sectors.
- Qualifications: Strong Microsoft and VMware experience, ideally from an MSP background.
- Other info: Flexible working after probation and ongoing training opportunities.
The predicted salary is between 45000 - 50000 £ per year.
Senior IT Support Engineer in East Surrey. Hybrid working after completion of probation. £45 - 50k with benefits such as annual bonus, private health, enhanced pension and more.
This role is working directly for a telecoms service provider, which is in a continued stage of growth. They are well funded and are constantly winning new contracts with both the private and public sector. The company has over 250 headcount and offices all over the world, supplying connectivity, communication, and managed IT solutions to a range of organisations within the maritime, defence, and commercial sectors.
You’ll be joining the systems management team of 3, all customer-facing engineers, who provide hands-on technical support, administration, and management of the customer-managed IT. Around 50% of this role will be ticket resolution, and the other 50% will be project work, but this is a fluid environment.
Your background: We’re looking for a strong Microsoft-biased engineer with extensive experience working within an MSP. This role being customer-facing will suit someone with a strong service provider background. The key requirement is a strong VMware & virtualisation background. A good Windows OS background with good AD management is also necessary.
An ideal general background will include strong all-round general IT skills – Windows Desktop and Server, VMWare, Networking, 365 technologies, WiFi, Data, and Voice Communications, which is expected if you’ve worked within an MSP. The office is based in East Surrey, so you’ll need to live within a commutable distance.
Benefits package includes a yearly bonus, ongoing training and development, enhanced pensions, and 25 days plus with a flexible working week once probation is completed.
Next steps: If this sounds like something you would be interested in, you have 3 options: Call Joe White at CRG TEC to find out more. We are open about the role and the opportunity, so if you need to find out more before committing, no problem! Drop Joe a private message on LinkedIn before applying, and he will respond to any queries you have. If you are happy with what you have read, then attach a copy of your CV to this advert, and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark. We look forward to hearing from you!
Senior IT Engineer employer: The Stephenworks
Contact Detail:
The Stephenworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware and Windows OS. Being able to discuss your hands-on experience with these tools during any conversations will demonstrate your suitability for the role.
✨Tip Number 2
Since this position is customer-facing, practice articulating your previous experiences in providing technical support. Prepare examples that showcase your problem-solving skills and how you’ve successfully managed client relationships in the past.
✨Tip Number 3
Research the company’s recent projects and contracts, especially in the maritime and defence sectors. This knowledge will not only help you understand their business better but also allow you to ask insightful questions during your discussions.
✨Tip Number 4
Connect with Joe White on LinkedIn before applying. Engaging with him can provide you with valuable insights about the role and the company culture, which can be beneficial when you’re preparing for interviews.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, VMware, and customer-facing roles. Use specific examples that demonstrate your skills in ticket resolution and project work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the telecoms industry. Mention your experience in managed service providers (MSPs) and how it aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your strong general IT skills, including Windows Desktop and Server, Networking, and 365 technologies. Make sure to mention any relevant certifications or training you've completed.
Follow Up: After submitting your application, consider reaching out to Joe White on LinkedIn to express your enthusiasm for the role. This can help you stand out and show your proactive approach.
How to prepare for a job interview at The Stephenworks
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, VMware, and virtualisation during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Customer-Facing Experience
Since this role involves direct interaction with customers, it's crucial to convey your strong service provider background. Share examples of how you've successfully managed customer relationships and resolved issues in a timely manner.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle ticket resolution and project work. Think about past experiences where you had to balance multiple tasks and be ready to explain your thought process and decision-making.
✨Research the Company and Its Sectors
Familiarise yourself with the telecoms service provider's operations, especially in the maritime, defence, and commercial sectors. Understanding their business model and recent contracts can help you tailor your responses and show genuine interest in the company.
