Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage front office operations and ensure exceptional guest experiences.
- Company: Grantley Hall is a luxurious 17th-century hotel in North Yorkshire, renowned for its service excellence.
- Benefits: Enjoy tips, complimentary meals, gym access, and 31 days annual leave with career development opportunities.
- Why this job: Join a prestigious team in luxury hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and strong customer service skills are essential.
- Other info: Be part of a supportive culture that celebrates success and well-being.
The predicted salary is between 28800 - 43200 £ per year.
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
- Maintain good working relationships with colleagues and all other departments
- Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
- Carry out Reception and Night Porter shifts when required to and assist during peak periods
- Provide training for the team and to assist in team reviews/appraisals and PDPs
- Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
- To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
- Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these
Key Skills, Qualities & Experience
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
- Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
- The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
- Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
- A high level of confidentiality
- Full, clean driving licence due to our insurance policies is desirable
- Ability to meet deadlines and work under pressure
- Detail orientated and drives standards
- Confident, self-motivated and present a professional persona in all circumstances
- Hands on approach to work, always being productive and looking to improve
- Well presented, adhering to Grantley Hall’s grooming standards at all times
- Experience of managing a large team within the hospitality industry
- To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
- We support our employees do more with their money and help their wellbeing by providing access to a wide range of stand out wellbeing support
- We celebrate success. With an annual awards ceremony as well as team events and incentives
- Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month awards
- Discount on Grantley Hall's Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages
Assistant Front Office Manager employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with Grantley Hall's unique offerings and values. Understanding their commitment to luxury and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Grantley Hall. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded guest expectations in previous roles. Highlighting your customer service skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership experience, especially in managing teams within the hospitality sector. Be ready to explain how you motivate and develop staff, as this is a key responsibility of the role.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office management. Emphasise your customer service skills and any previous roles where you liaised with multiple departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working at Grantley Hall. Mention specific aspects of the hotel that attract you, such as its commitment to service excellence and luxury experience.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as communication, team management, and problem-solving abilities. Use examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Grantley Hall
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, you'll need to demonstrate a strong customer service ethos. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your ability to handle issues effectively.
✨Familiarise Yourself with Grantley Hall
Research Grantley Hall's history, values, and unique offerings. Understanding the hotel's commitment to luxury and service excellence will help you align your answers with their expectations during the interview.
✨Prepare for Team Management Questions
Expect questions about managing teams and training staff. Think of specific instances where you've successfully led a team or improved performance, as this role involves overseeing and developing team members.
✨Demonstrate Initiative and Problem-Solving
The role requires a hands-on approach and the ability to use your initiative. Be ready to discuss situations where you've identified problems and taken proactive steps to resolve them, showcasing your ability to work under pressure.
