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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and online channels.
- Company: Join a local company that values personal connections and quality products.
- Benefits: Enjoy 25 days holiday, a pension plan, medical cash plan, and great product discounts.
- Why this job: Be part of a friendly team that prioritises customer satisfaction and offers a vibrant work culture.
- Qualifications: Looking for energetic individuals with a passion for helping others.
- Other info: Perfect for those seeking a personable alternative to traditional call centres.
The predicted salary is between 24000 - 36000 £ per year.
Want to work in a customer service environment that is more personable than a call centre? Enjoy giving excellent customer service on products you can be proud of? Then this is the role for you.
A local company who believes in the personal touch when it comes to customer service, and is excited about the quality and variety of its products, is looking for high energy, personable customer service experts who are as comfortable supporting our customers online as you are on the telephone and always with a smile.
You will connect with our customers across multiple channels, deliver excellent support and in return there is a suite of benefits including:
- 25 days holidays plus Bank Holidays
- A company pension
- Medical cash plan
- An excellent product discount
Customer Service Assistant (UK) employer: Pooky Lights
Contact Detail:
Pooky Lights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (UK)
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries more effectively but also show your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills. Since this role involves connecting with customers across multiple channels, being articulate and friendly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your personality! We value high energy and a personable approach, so be sure to let your enthusiasm shine through in any interactions you have with us, whether it's during an interview or a casual chat.
✨Tip Number 4
Research our company culture. Understanding our values and how we prioritise customer service will help you align your responses and demonstrate that you're a great fit for our team.
We think you need these skills to ace Customer Service Assistant (UK)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight the key skills and qualities they value, such as being personable and energetic.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Use specific examples that demonstrate your ability to connect with customers both online and over the phone.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are excited about the company's products and how your personal touch aligns with their values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Pooky Lights
✨Show Your Personality
Since the company values a personal touch in customer service, let your personality shine through during the interview. Be friendly, approachable, and enthusiastic about the role.
✨Know the Products
Familiarise yourself with the company's products before the interview. Being able to discuss them confidently will show your genuine interest and help you connect better with the interviewer.
✨Demonstrate Multi-Channel Support Skills
Prepare examples of how you've successfully supported customers across different channels, whether online or over the phone. This will highlight your versatility and adaptability in customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and customer service strategies. This shows that you're not only interested in the role but also in how you can contribute to the team's success.
