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For Companies At a Glance
- Tasks: Lead and coach operational teams to deliver exceptional service for high-value clients.
- Company: Huntswood is a dynamic company focused on operational excellence and client relationships.
- Benefits: Enjoy a hybrid work environment with opportunities for professional growth and development.
- Why this job: Join a team that values leadership, innovation, and sustainable growth in client engagements.
- Qualifications: Proven experience in operational performance and client engagement leadership required.
- Other info: This role is based in Glasgow and offers a chance to influence key business outcomes.
The predicted salary is between 54000 - 84000 £ per year.
Please note: Glasgow based (Hybrid)
ROLE PURPOSE
The Head of Delivery is an operational delivery role responsible for the engagement and operational delivery for our high value clients along with the leadership of the operational teams. This includes the delivery of contracted services taking ownership for all aspects of operational engagement and management and ensure service excellence against a broad set of client requirements.
Delivery includes achievement of our agreed operational metrics and supporting the achievement of our commercial revenue and cost goals. Core to this is the ability to coach, develop and lead their operational teams across all roles. This includes the ability to deliver superior performance with both permanent and associate resource.
To deliver outstanding operational management across our full range of client solutions to enhance the relationship and in turn lead to sustainable growth opportunities for Huntswood.
ROLE PROFILE
- To lead, develop and coach team of operational leads, team managers and the extended resource supply of permanent employees and associates which allows for superior operational and commercial delivery. This will include employee engagement minimising the risk of attrition and absence.
- To lead the operational delivery across our clients meeting all required service levels and deliverables.
- To lead our client operational engagement establishing strong and lasting relationships with our key stakeholders (internal and external) including the need for formal client business reviews
- To take the lead in establishing a strong risk framework across all engagements including identifying identify operational delivery risks and introducing timely and impactful actions to ensure the mitigation of risks
- To support the extension and growth of our client engagements by identifying future opportunities including supporting relationships with new client stakeholders alongside our business development teams
- Develop the capability and insight to report on the operational metrics and commercial performance across our clients and where required introduce immediate actions where gaps are identified
- Implement appropriate controls and oversight across our perm resource and associates that supports timesheets, invoicing, and contracts requirements
- Support the resolution of financial issues across our clients including the efficient delivery and payment of invoices
- Actively role model the identification of client improvement initiatives which can include process improvements, automation and productivity of the team
ESSENTIAL SKILLS
- Proven ability to deliver superior operational performance
- Demonstrate leadership, coaching and developing operational capability across their teams
- Experience to lead large and complex client facing engagements
- An ability to deliver commercial value through their operational leadership
- Ability to operate and influence effectively across all levels of our clients and our own organisation
- Ability to establish strong client relationships which facilitates effective business reviews and where required the appropriate operational influencing of the client
- Effective management, delivery, and improvement of client contractual agreements
- Ability to optimise the commercial performance of Huntswood through constant improvements in the operational deliver of their team
- Strong strategic and tactical problem-solving capability
- High levels of personal resilience and a proactive attitude in pursuing opportunities for delivery improvement
- Confidence in challenging within our business to ensure the most appropriate solutions are achieved for all clients
Huntswood | Head of Delivery employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Huntswood | Head of Delivery
✨Tip Number 1
Familiarize yourself with Huntswood's core values and operational metrics. Understanding what drives their success will help you align your experience and demonstrate how you can contribute to their goals during the interview.
✨Tip Number 2
Network with current or former employees of Huntswood on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Head of Delivery role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your leadership and operational management skills. Be ready to discuss how you've successfully led teams, improved performance, and built strong client relationships.
✨Tip Number 4
Research the latest trends in operational delivery and client engagement within the industry. Being knowledgeable about current challenges and innovations will allow you to speak confidently about how you can drive improvements at Huntswood.
We think you need these skills to ace Huntswood | Head of Delivery
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Delivery position at Huntswood. Understand the key responsibilities and essential skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your ability to deliver superior operational performance and lead teams. Use specific examples that showcase your leadership and coaching skills.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also outlines how your background and skills make you a perfect fit for Huntswood. Mention your experience in managing client relationships and delivering operational excellence.
Highlight Key Achievements: In both your CV and cover letter, emphasize key achievements that reflect your ability to optimize commercial performance and improve operational delivery. Use metrics where possible to quantify your success.
How to prepare for a job interview at Huntswood
✨Showcase Your Leadership Skills
As the Head of Delivery, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully coached and managed operational teams in the past, focusing on specific outcomes and improvements.
✨Understand Client Engagement
Familiarize yourself with Huntswood's client engagement strategies. Be ready to discuss how you would establish strong relationships with key stakeholders and ensure service excellence across various client requirements.
✨Highlight Problem-Solving Abilities
Prepare to discuss complex challenges you've faced in previous roles and how you approached them. Emphasize your strategic and tactical problem-solving capabilities, especially in relation to operational delivery risks.
✨Demonstrate Commercial Acumen
Be prepared to talk about how you've delivered commercial value through operational leadership. Share specific examples of how you've optimized performance and contributed to revenue goals in past positions.
