IT Manager - Contract

IT Service Manager – Permanent, Hinkley Point, Somerset (Hybrid) Salary £72k plus car allowance, 10% bonus plus benefits We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the forefront of ensuring the company’s services are compliant, cost-effective, and aligned with business needs. The IT Service Manager’s role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and delivering several IT projects within a multi-divisional business. Managing and maintaining the service support for the project requirements relating to partner specific services Management and intelligent oversight for all infrastructure and applications provided, ensuring regulatory compliance Understand IT cost drivers and recommend cost-effective service delivery Serve as the primary interface between the business and partners for IT services issue escalation Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation. Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts. Ensure the successful transition of IT Services from delivery to operations Ensures that there is efficient allocation of common resources and skills within the project portfolio Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management Practical usage of AzureDevOps, JIRA or similar supporting agile ceremonies for planning, collaboration and delivery of work activities Provides direction and influence project team