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- Tasks: Lead content design for our Loyalty credit card programme, blending UX writing with storytelling.
- Company: Join Infogain, a Silicon Valley leader in digital customer experience engineering for Fortune 500 companies.
- Benefits: Enjoy flexible work options and the chance to innovate with cutting-edge technologies.
- Why this job: Be part of a dynamic team that values empathy and user-focused design in a fast-paced environment.
- Qualifications: 6+ years as a Content Designer or UX Writer; strong portfolio showcasing your design thinking.
- Other info: Opportunity to influence cross-organisational strategies and improve user experiences across various platforms.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a motivated and experienced senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.
Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy.
Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices in human-centred content strategy and design. You’ll be a confident content leader who can lead by example and is well-versed at taking a cross-organisational, holistic approach to the whole user experience.
- Designing thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications.
- Applying solid information architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale.
- Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience.
- Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.
- Applying a holistic, customer-focussed approach to creating a cohesive content strategy for our loyalty programme across all product areas.
- Using both qualitative and quantitative insights and business analytics to drive content insights and solutions.
- Partnering across teams to improve the accessibility, inclusion, readability, and translatability of product content.
- Being able to influence, persuade and negotiate with stakeholders to design the best experiences that meet traveller and business needs.
We realise that content design is constantly evolving, and we know that no two people enter this field through the same path. Have a bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (This is not a content marketing role).
A portfolio of work that demonstrates your skills as a design thinker and honed UX writer with 6+ years of experience as a Content Designer, UX writer or Content Strategist.
Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks.
Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and stakeholders - such as Legal, Marketing, Security, Product, and top leadership.
Can apply human-centered design (HCD) practices to product experiences.
Take a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
Have experience of solving complicated content problems for users and can develop content solutions across systems and brands.
Have a portfolio of work that demonstrates your skills - we’re especially interested in seeing examples of work you’ve done for Android and iOS apps.
Infogain is a leader in digital customer experience engineering based in Silicon Valley. Infogain engineers business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail/CPG industries. It accelerates experience-led transformation in the delivery of digital platforms using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. Infogain is a multi-cloud expert across hyperscale cloud providers – Microsoft Azure, Google Cloud Platform and Amazon Web Services.
Content Designer-project employer: Infogain
Contact Detail:
Infogain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer-project
✨Tip Number 1
Familiarise yourself with human-centred design principles. Understanding how to apply these methods will not only enhance your content strategies but also demonstrate your alignment with our values at StudySmarter.
✨Tip Number 2
Showcase your ability to blend UX writing with storytelling in your discussions. Be prepared to share specific examples of how you've successfully created engaging content that meets user needs, as this is crucial for the role.
✨Tip Number 3
Network with professionals in the content design field. Engaging with others can provide insights into industry trends and best practices, which you can leverage during interviews to show your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss your experience with content audits and analysis. Being able to articulate how you've used data to inform your content decisions will set you apart as a candidate who understands the importance of evidence-based design.
We think you need these skills to ace Content Designer-project
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content design, UX writing, and storytelling. Use specific examples that demonstrate your ability to create user-focused content solutions.
Showcase Your Portfolio: Include a portfolio that showcases your best work as a Content Designer or UX writer. Focus on projects that illustrate your skills in human-centred design and your ability to solve complex content problems.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for content design and your understanding of the role. Mention how your experience aligns with the company's goals and how you can contribute to their loyalty programme.
Highlight Collaboration Skills: Emphasise your ability to work cross-functionally with teams such as product, research, and marketing. Provide examples of how you've successfully partnered with stakeholders to improve user experiences.
How to prepare for a job interview at Infogain
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work. Focus on projects that demonstrate your skills in UX writing, content strategy, and human-centred design, especially those related to mobile apps.
✨Understand the Company’s Content Strategy
Research Infogain's approach to digital customer experience engineering. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their loyalty programme.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've tackled complex content challenges and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Collaborative Skills
Since the role involves partnering across teams, be ready to share experiences where you've successfully collaborated with stakeholders from different departments. Highlight your ability to influence and negotiate effectively.
