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- Tasks: Lead and build a new consulting practice in contact centre technology.
- Company: Join a reputable Microsoft Gold Partner expanding into contact centre services.
- Benefits: Enjoy a competitive salary, bonus, and flexible hybrid working options.
- Why this job: Shape a new practice and drive innovation in contact centre solutions.
- Qualifications: Deep expertise in contact centre tech and experience with communication platforms required.
- Other info: Opportunity to work closely with sales and product teams in a dynamic environment.
The predicted salary is between 96000 - 168000 £ per year.
Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working
Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.
You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they’re expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.
This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.
You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.
You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.
Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.
If you want to build and lead a practice from the ground up – please apply.
Contact Detail:
Talent Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Technology - Capability Lead (City of London)
✨Tip Number 1
Network with professionals in the contact centre technology space. Attend industry events, webinars, and meetups to connect with potential colleagues and leaders in the field. This can help you gain insights into the latest trends and may even lead to referrals.
✨Tip Number 2
Showcase your expertise by engaging in online forums and discussions related to contact centre technologies. Contributing valuable insights on platforms like LinkedIn can help establish your credibility and attract attention from hiring managers.
✨Tip Number 3
Research the company thoroughly, especially their existing practices and how they plan to expand into the contact centre space. Understanding their goals will allow you to tailor your conversations and demonstrate how your vision aligns with theirs.
✨Tip Number 4
Prepare to discuss your leadership style and experience in building teams. Since this role involves shaping a new practice, being able to articulate your approach to team development and project management will be crucial during interviews.
We think you need these skills to ace Contact Centre Technology - Capability Lead (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre technology and leadership roles. Emphasise any relevant projects or achievements that demonstrate your capability to build and lead a consulting practice.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the opportunity to shape a new practice. Discuss your understanding of the contact centre landscape and how your skills align with the company's vision.
Showcase Technical Expertise: Be specific about your technical knowledge in voice and contact centre solutions. Mention any experience with platforms like Microsoft Teams, Azure, and other technologies listed in the job description to demonstrate your fit for the role.
Highlight Leadership Experience: Detail your previous leadership roles and how you have successfully built teams or practices. Use examples that illustrate your ability to drive strategy and collaborate with various stakeholders within an organisation.
How to prepare for a job interview at Talent Locker
✨Showcase Your Expertise
Make sure to highlight your deep knowledge of contact centre technology during the interview. Be prepared to discuss specific platforms you've worked with, such as Genesys or Cisco, and how your experience aligns with the company's vision for their new practice.
✨Demonstrate Leadership Skills
Since this role involves building and leading a team, it's crucial to convey your leadership experience. Share examples of how you've successfully managed teams or projects in the past, particularly in a consulting or technology environment.
✨Understand the Market Landscape
Familiarise yourself with the current trends and challenges in the contact centre and telecoms landscape. Being able to discuss these insights will show that you are not only technically proficient but also commercially aware, which is essential for driving the go-to-market strategy.
✨Prepare Questions
Have thoughtful questions ready to ask about the company's plans for the new practice. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Consider asking about their expectations for the first year or how they envision the integration of Microsoft technologies.
