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- Tasks: As a Field Service Engineer, you'll service and repair Vaillant products while providing top-notch customer service.
- Company: Join Vaillant Group, a leader in energy transition, committed to sustainability and innovation.
- Benefits: Enjoy a company van, fuel card, 25 days holiday, bonus opportunities, and subsidised private healthcare.
- Why this job: Be part of a supportive team, work locally, and grow your skills in renewable technologies.
- Qualifications: Must hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates with excellent customer service skills.
- Other info: We care about the planet; apply online to help us go paperless!
The predicted salary is between 36000 - 60000 £ per year.
Standing by our customers in times of energy transition. And standing by our colleagues in their times of their onboarding. Both count. Both are us.
Company: Vaillant Group U.K. Ltd
Location: London-GBR
Country: United Kingdom (GB)
Brand: Vaillant
What makes us special
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone).
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What we achieve together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs. Providing Customer Service Excellence at every opportunity. Working towards KPI’s to support our Sales Department. Following procedures and processes set by Field Service and support Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills. An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
Your Contact: Amanda Smith +44 7734 985 093
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications. Let's save the environment together and eliminate paper applications.
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcode Area RM & IG
✨Tip Number 1
Familiarise yourself with Vaillant Group's products and services. Understanding their range of domestic gas products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since excellent customer service is essential for this role, sharing specific examples of how you've exceeded customer expectations can set you apart.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Field Service Engineer at Vaillant Group.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability in previous roles. The job requires a highly motivated individual who can balance customer expectations with stakeholder needs, so be ready to share relevant experiences.
We think you need these skills to ace Field Service Engineer - Covering Postcode Area RM & IG
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your technical knowledge of domestic gas products and any customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your CCN1, HTR1, CENWAT1 & LPG ACS gas certificates, and how your flexible approach can help exceed customer expectations.
Highlight Relevant Skills: In your application, clearly outline your excellent customer service skills, technical knowledge, and effective communication abilities. These are crucial for the role and should be evident in your written application.
Follow Application Instructions: Ensure you submit your application online as specified by Vaillant Group. Double-check that all required documents are included and that your application is free from errors before hitting 'submit'.
How to prepare for a job interview at Vaillant Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge of domestic gas products, especially those from the Vaillant Group. Be prepared to discuss your experience with fault finding and repairs, as well as any relevant certifications like CCN1, HTR1, CENWAT1, and LPG ACS.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing circumstances in previous roles. Highlight any experiences where you successfully balanced customer expectations with stakeholder needs.
✨Express Your Interest in Future Technologies
Vaillant Group is looking for someone who is eager to grow their skills, especially in renewable and commercial products. Share your enthusiasm for learning about new technologies and how you plan to stay updated in the field.
