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For Companies At a Glance
- Tasks: Join our Hospitality Team to welcome guests and enhance their event experience.
- Company: Be part of Scotland's premier venue, hosting over 2 million visitors annually.
- Benefits: Enjoy flexible hours with a casual contract and the excitement of live events.
- Why this job: Work in a vibrant environment, meet new people, and be part of unforgettable experiences.
- Qualifications: Friendly, well-presented, and passionate about customer service and live events.
- Other info: Zero-hour contract; ideal for students seeking flexible work around their studies.
Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.
The Hospitality Host will be responsible for working in the Hospitality Team to help deliver the following:
- Ensuring that all Premium Lounges & Suites are prepared for guest arrival
- Managing of the Hydro Club Reception Desk and Hospitality areas on event nights
- Welcoming and registering Hospitality Guests and providing any assistance or information required to enhance their experience at The OVO Hydro
- Liaising with venue stakeholders to ensure the operation runs smoothly throughout the event
Our ideal candidate:
- Ability to provide a friendly welcome and great customer service
- Well-presented and passionate about Live Events and our venue
- Work well as part of a team
- Good availability and flexibility to work weekdays and weekends as required
Please note that this is a zero-hour, casual contract. Hands-on, passionate, and flexible? A clear and concise communicator? Confident working with clients and skilled in multi-tasking, with a dedicated and enthusiastic attitude? If yes, then we’re looking for you – and if you have knowledge and experience in the event industry and evidence of a proven track record for delivering results… even better!
In adopting our core values for teamwork and collaboration you should share our passion for providing excellent customer experience, acting as a role model, and setting an example for the team and wider business.
Hospitality Host employer: Scottish Event Campus Ltd
Contact Detail:
Scottish Event Campus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with the SEC and its venues, especially the OVO Hydro. Understanding the layout, facilities, and types of events held will help you engage confidently with guests and answer their questions effectively.
✨Tip Number 2
Network with current or former employees of the SEC. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your passion for live events by attending some at the SEC if possible. This shows your commitment to the role and gives you first-hand experience to discuss during your application process.
✨Tip Number 4
Prepare to showcase your customer service skills in a practical way. Think of examples from past experiences where you went above and beyond for a guest or client, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you worked in a fast-paced environment or dealt directly with clients, as this will resonate with the requirements of the Hospitality Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live events and customer service. Mention specific experiences that demonstrate your ability to provide a friendly welcome and great service, as well as your flexibility to work various shifts.
Highlight Teamwork Skills: In your application, emphasise your ability to work well as part of a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in busy environments.
Show Enthusiasm for the Role: Convey your enthusiasm for the Hospitality Host role and the event industry in your application. Mention why you are excited about the opportunity to work at the OVO Hydro and how you can contribute to enhancing guest experiences.
How to prepare for a job interview at Scottish Event Campus Ltd
✨Show Your Passion for Events
Make sure to express your enthusiasm for live events during the interview. Share any personal experiences you've had at events or how you enjoy being part of the hospitality industry. This will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you went above and beyond to ensure a positive experience for guests, as this is crucial for a Hospitality Host.
✨Demonstrate Teamwork Abilities
Since the role requires working closely with a team, be ready to discuss your experiences in collaborative environments. Highlight instances where you successfully worked with others to achieve a common goal, showcasing your ability to contribute positively to a team.
✨Be Flexible and Adaptable
Given the casual nature of the contract, emphasise your flexibility regarding working hours and your ability to adapt to changing situations. Share examples of how you've managed unexpected challenges in past roles, which will show that you're ready for the dynamic environment of the SEC.
