Evening Customer Service Centre Advisor (Part Time)

We have an exciting opportunity for two Customer Service Representatives to join our Commercial Operations team on a Permanent and 6 Month Fixed Term basis. If you’re passionate about customer service and have a strong background in sales order administration, this role is perfect for you. If you thrive in a fast-paced environment and are eager to make a meaningful impact, we would love to hear from you!

Key Responsibilities:

• Support Commercial Operations by ensuring that all sales order administration activities are coordinated correctly and in a timely manner, from initial enquiry through to delivery of products.
• Develop and maintain open, honest and mutually supportive relationships with colleagues and external contacts.
• Efficiently complete logistics and supply chain activities, ensuring accurate invoicing, timely despatch, and successful on-time delivery of all orders.
• Achieve positive customer satisfaction metrics by adapting your approach as needed and when directed by the Customer Service Team Leader.
• Identify and resolve potential issues proactively, preventing customer dissatisfaction and protecting the company's reputation.
• Act as the voice of the customer, leveraging feedback to influence improvements across the business.
• Review and manage your workload, ensuring tasks are completed on time while considering customer experience and internal stakeholder impact.
• Make full and proper use of all relevant systems and reports to prioritise available resources.
• Seek out training and coaching opportunities with the Customer Service Team Leader to support a positive customer experience.
• Proudly represent Tensar, presenting yourself and your team positively to internal and external customers.

Experience and Qualifications:

• Good GCSE standard education, particularly in English and Maths.
• Proficient in clear and effective communication across written, face-to-face, telephone and email interactions.
• Good problem-solving skills, for example in anticipating and handling challenges and questions from both internal and external customers.
• Team player with a background in customer services or sales support, built over at least 2 years.
• Ability to work under pressure and prioritise to meet deadlines.
• Self-motivated and approachable with commercial awareness.
• Ability to work cross-functionally across competing departments with diverse needs and challenges.
• Good IT skills with practical experience of Microsoft Office and other data management systems. SAP experience is desirable but not essential.

If you’re passionate about delivering exceptional customer service and fostering positive relationships, we would love to hear from you!

Why Join Us?

Tensar International Limited is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package. We are committed to creating a positive and inclusive work environment where every success is recognised and celebrated.

Additional Benefits:

• 33 Days Annual Leave inclusive of public holidays (pro-rated for part-time roles)
• Life Assurance (3 x Pensionable Salary)
• Pension contributions matched up to 6%
• Professional subscription contribution
• Enhanced sick pay scheme
• Discretionary company bonus scheme
• Employee Assistance Program and discount scheme available
• Other benefits also available

Salary: Competitive

Employment Type: Role 1: Full Time, Permanent | Role 2: Full Time, 6 Month Fixed Term