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- Tasks: Welcome patients, manage appointments, and ensure a luxurious clinic environment.
- Company: Join a team dedicated to delivering exceptional customer experiences in healthcare.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a team that values professionalism and personal touch in patient care.
- Qualifications: Retail or customer service experience is essential; strong communication skills are a must.
- Other info: Submit your resume via WhatsApp to apply!
The predicted salary is between 28800 - 43200 £ per year.
As part of our commitment to delivering a best-in-class experience, we are seeking a Customer Experience Executive to join our team. The ideal candidate is someone who thrives in a customer-facing role, enjoys helping others, and is passionate about creating seamless and memorable experiences. In a setting where privacy, professionalism, and personal touch matter deeply, your presence will help define the high standards we uphold.
Job Responsibilities
- Greet and welcome patients with professionalism and warmth
- Manage front desk operations including scheduling appointments, handling inquiries, and maintaining patient records
- Provide support during minor procedures when needed
- Ensure a clean, organized, and luxurious environment at all times
- Address and resolve customer concerns in a prompt and professional manner
- Collaborate with the clinical and operations team to enhance overall patient satisfaction
- Assist in administrative duties and daily clinic operations
- Proactively seek feedback and contribute ideas to improve service quality
- Support sales initiatives by promoting relevant healthcare services and packages
Job Requirements
- Experience in a retail or customer service role
- Basic computer proficiency (e.g., email, scheduling systems)
- Strong communication and interpersonal skills
- A customer-first attitude with the ability to prioritize client satisfaction
- Sales experience is a plus
Please submit your resume outlining your experience and why you would be a great fit for the role.
Contact Detail:
WORLD MODE SINGAPORE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific services offered by StudySmarter. Understanding our offerings will help you engage more effectively with potential patients and demonstrate your genuine interest in enhancing their experience.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you prepare for handling inquiries and resolving concerns professionally, which is crucial for this role.
✨Tip Number 3
Showcase your ability to work in a team by highlighting any past experiences where collaboration was key. This will resonate well with us, as teamwork is essential for enhancing patient satisfaction and ensuring smooth operations.
✨Tip Number 4
Be ready to discuss how you can contribute to improving service quality. Think of specific ideas or feedback mechanisms that could enhance the customer experience, as we value proactive contributions from our team members.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail roles. Emphasise any specific achievements that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the importance of a personal touch in client interactions. Mention specific examples of how you've successfully resolved customer concerns in the past.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've used these skills to create memorable experiences for customers.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Customer Experience Executive. Explain why you believe you would be a great fit for the role and how you can contribute to the team's success.
How to prepare for a job interview at WORLD MODE SINGAPORE PTE. LTD.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to create a positive experience, as this role is all about putting the customer first.
✨Demonstrate Professionalism and Warmth
Since the role requires greeting patients with warmth, practice your introduction and body language. A friendly smile and confident posture can make a great first impression, so be sure to convey both professionalism and approachability.
✨Familiarise Yourself with the Company
Research the company’s values and mission, especially their commitment to patient care. Being able to discuss how your personal values align with theirs will show that you are genuinely interested in the role and the organisation.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as dealing with an upset patient or managing multiple tasks at the front desk. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
