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- Tasks: Create daily order manifests and coordinate collections for our busy warehouse.
- Company: Join Super Smart Service Ltd, a leading global logistics company with a mission to support e-sellers.
- Benefits: Enjoy a competitive salary, KPI bonuses, and flexible working hours in a dynamic environment.
- Why this job: Be part of a growing team that values communication, teamwork, and innovation in logistics.
- Qualifications: Fluency in Mandarin and English is essential; supply chain experience is a plus but not required.
- Other info: This is an entry-level full-time role with opportunities for growth in a fast-paced industry.
The predicted salary is between 22000 - 24000 £ per year.
About the Company
Super Smart Service Ltd (SSS) is a multinational logistics company under Zong Teng Group, established in December 2015 in the UK. Our mission is to provide cross-border e-sellers and local online retailers such as Tiktok, Shein, eBay, and Amazon with reliable warehousing business and timely delivery service platforms on international platforms. The operation started by providing reliable fulfilment warehousing solutions and prompt final mile distribution service. Over the past few years, we have formed strong working relationships with partners like Royal Mail, Yodel, Evri, China Post, DPD, XDP, Palletways, as well as Goodcang, YunExpress, and other logistic giants. Currently, our warehouses have expanded all over the world with 18 warehouses in the UK, and the business is still expanding continually. We have sites in Walsall, Lichfield, Cannock, Worcester, Wolverhampton, and Stone.
About The Role
- Create manifests of daily orders for warehouse collection requirements.
- Assist with daily collection exceptions; coordinate daily collection capacity between warehouse and third-party carrier.
- Use a specific system to create daily orders, shipping labels, and collection bookings.
- Support the customer service team for daily order delivery exceptions.
- Manage email correspondence and forward messages to relevant personnel as necessary.
- Order supplies from carriers when needed and keep track of all supplies in and out.
- Obtain and organise relevant data, analyse anomalies, and summarise findings.
- Assist and optimise billing exceptions between the carrier and our account.
- Support internal transport planning, including driver work routes, addressing emergency transportation needs, communicating with drivers, and monitoring vehicle conditions.
The ideal Candidate
- Must have a valid visa to work in the UK (this position does not sponsor visas).
- Professional and adaptable communication style; must be fluent in Mandarin/Chinese and English, as communication with HQ in China is required.
- Supply chain or related background is advantageous but not essential.
- Holding a UK driving license is advantageous but not essential.
- Strong numeracy, literacy, and IT skills.
- Proactive attitude and enthusiastic approach.
- Attention to detail, self-motivated, team player, and hard-working.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Working Hours: 9:00-17:30, 176 hours per month (flexibility is required).
Wages: £26,200 to 28,000 with monthly KPI bonus.
Seniority level: Entry level
Employment type: Full-time
Industries: Transportation, Logistics, Supply Chain, and Storage
Channel Specialist – Mandarin Speaking employer: Super Smart Service Ltd
Contact Detail:
Super Smart Service Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Specialist – Mandarin Speaking
✨Tip Number 1
Make sure to brush up on your Mandarin and English communication skills. Since you'll be liaising with the HQ in China, demonstrating fluency in both languages during any informal conversations or networking can really set you apart.
✨Tip Number 2
Familiarise yourself with logistics and supply chain terminology. Even if you don't have a formal background in this area, understanding key concepts will help you engage more effectively with the team and show your enthusiasm for the role.
✨Tip Number 3
Reach out to current employees or connections within Super Smart Service Ltd on platforms like LinkedIn. A friendly message can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you handle multiple tasks under pressure. Think of specific examples from your past experiences that demonstrate your ability to stay organised and proactive, as these traits are highly valued in this role.
We think you need these skills to ace Channel Specialist – Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Channel Specialist position. Tailor your application to highlight relevant skills, especially your fluency in Mandarin and English.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience, particularly in logistics or supply chain roles. Emphasise any relevant skills such as IT proficiency, attention to detail, and your ability to manage multiple tasks.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive attitude and ability to work under pressure, as these are key traits for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Super Smart Service Ltd
✨Showcase Your Language Skills
Since the role requires fluency in Mandarin and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Logistics Industry
Familiarise yourself with the logistics and supply chain sector, especially the specific challenges and trends affecting companies like Super Smart Service Ltd. Being able to discuss industry-related topics will show your genuine interest and understanding of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks under pressure. Think of examples from your past experiences where you successfully managed similar situations, as this will demonstrate your proactive attitude and adaptability.
✨Highlight Your IT Skills
The job involves using specific systems for order management and data analysis. Be ready to discuss your IT skills and any relevant software you have experience with. If you have worked with logistics software before, make sure to mention it!
