Customer Service Manager

Customer Service Manager Location: Duxford, 3 days hybrid working per week Hours: Full time, Monday to Friday 9am – 5:30pm Salary: Negotiable DOE Benefits: 22 days annual leave, rising with every year employed, hybrid working, career development, supportive team environment Duration: Permanent Are you an experienced Customer Service Manager looking to lead a dynamic team and make a real impact on customer experience and operational performance? Our client have a fantastic opportunity for someone ready to take ownership of service and operations, drive improvements, and deliver fantastic results. Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. Job Duties: * Day to day running and overseeing of a busy team, responding to urgent enquires and supporting team members when needed * Oversee resolution of customer queries, complaints, and account issues * Manage and improve processes to ensure efficiency and compliance * Working with internal teams to streamline processes * Monitor performance metrics and report to senior leadership * Support and develop team members to achieve targets and improve performance What we are looking for: * Proven experience in customer service management * Strong leadership and people management skills * Confident communicator with great problem-solving abilities * The ability to spot trends and implement improvements * Organised, proactive, and adaptable in a fast-paced environment So, are you ready for your next job? Hit on the apply button today. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM