1st Line Support Analyst

1st Line Support Analyst

Location: Beckton, London

Type: Full-Time, Permanent

We are seeking a dedicated and proactive Onsite 1st Line Support Analyst to join our team and provide exceptional IT support to a key client in Beckton. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering top-notch technical support.

Key Responsibilities:

• Owning, updating, and progressing tickets to ensure the client is confident their issue will be investigated and actioned.
• Meeting agreed Key Performance Indicators (KPIs) to maintain a consistent high standard of service across Sharp IT Services.
• Taking an active role in personal development to increase technical proficiency.
• Organising and prioritising daily tasks to provide service in line with client expectations.
• Communicating professionally, positively, and friendly with all colleagues and clients to aid in effective exchange of information.
• Being an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services.

Requirements:

• Proven experience in a similar 1st line support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• A proactive approach to learning and adapting to new technologies.

Preferred Qualifications:

• Experience with email migration projects.
• Previous roles in healthcare or large-scale IT environments.
• Familiarity with ITIL practices.

Why Join Us?

• Opportunity to work with a key client and make a significant impact.
• Supportive team environment with opportunities for career growth.
• Competitive salary and benefits package.

If you are a motivated IT professional looking to take the next step in your career, we would love to hear from you. Apply now to join our team and help us deliver exceptional IT support to our valued client.