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- Tasks: As a Personal Shopper, you'll build client relationships and provide tailored luxury shopping experiences.
- Company: Join Harvey Nichols, a leading luxury department store known for its inclusivity and diverse culture.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance and subsidised travel.
- Why this job: This role offers autonomy, creativity, and the chance to work with luxury brands in a vibrant environment.
- Qualifications: Previous experience as a Personal Shopper or Stylist and a passion for fashion and beauty are essential.
- Other info: No uniforms required; express your style while working in a dynamic team!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Do you keep up to date with luxury fashion? Do you love being an ambassador for luxury brands? Do you have experience working as a personal shopper or stylist? If so, then we would like to get to know you!
Luxury department store, Harvey Nichols, is searching for a Personal Shopper to join its thriving Private Shopping team based in our flagship store in London - Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As the new Personal Shopper you will work 40 hours a week in our flagship store.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Subsidised travel card (zones 1-6) on passing probation
- Competitive commission scheme
- Paid overtime
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
- Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
- Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.
What you will be doing...
- Build Harvey Nichols Personal Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
- Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
- Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
- Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
- Manage and maintain client database and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
- Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
- Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
- Mentor fellow Personal Shopping staff members. This includes store procedures, till training, floor-walks, product knowledge and Personal Shopping conduct and standards.
- Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
- Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.
Is this you?
- You will have previous experience of working as a Personal Shopper or Stylist
- You will have extensive knowledge of the current trends including fashion and beauty within women and men’s categories
- You will be technology literate
- You will have good organisation skills
- You are a confident communicator, both written and verbal
- You have genuine passion for beauty and fashion
- You have a keen eye for details
- You are stylish, fun and welcoming
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Private Shopping Consultant employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Shopping Consultant
✨Tip Number 1
Network with professionals in the luxury fashion industry. Attend events, workshops, or seminars related to personal shopping and styling. This will not only help you gain insights but also connect you with potential clients and employers.
✨Tip Number 2
Stay updated on the latest trends in luxury fashion and beauty. Follow influential fashion bloggers, subscribe to relevant magazines, and engage with brands on social media. This knowledge will be crucial during interviews and client interactions.
✨Tip Number 3
Develop your personal brand as a stylist or personal shopper. Create an online portfolio showcasing your work, including photos of styled outfits and testimonials from satisfied clients. This can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by practising common questions related to personal shopping and client management. Think about how you would handle various client scenarios and be ready to demonstrate your communication skills and passion for fashion.
We think you need these skills to ace Private Shopping Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Personal Shopper or Stylist. Include specific examples of how you've built client relationships and exceeded sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of current trends. Mention why you want to work at Harvey Nichols specifically and how you can contribute to their Private Shopping team.
Showcase Your Communication Skills: Since the role requires strong written and verbal communication skills, ensure your application is well-written and free of errors. Use a friendly yet professional tone to reflect your personality.
Highlight Your Organisational Skills: In your application, provide examples of how you've successfully managed client databases or organised events. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Fashion
Make sure to express your genuine love for luxury fashion during the interview. Share your insights on current trends and how they influence your personal shopping style. This will demonstrate your enthusiasm and knowledge, which are crucial for a Personal Shopper role.
✨Highlight Your Client Relationship Skills
Discuss your experience in building and maintaining client relationships. Provide examples of how you've successfully engaged with clients in the past, as this role requires a personalised approach to meet their unique needs.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific client situations or challenges. Think about how you would organise private shopping appointments or manage client expectations, showcasing your problem-solving skills and creativity.
✨Demonstrate Your Organisational Skills
Since the role involves managing a client database and coordinating various activities, be ready to discuss your organisational strategies. Share how you keep track of client preferences and ensure seamless communication, which is vital for success in this position.
