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- Tasks: Join our team as a Senior IT Support Engineer, tackling escalated issues and exciting projects.
- Company: We're a growing IT Managed Service Provider dedicated to delivering top-notch tech solutions.
- Benefits: Enjoy an annual bonus, private health insurance, and extra time off on your birthday!
- Why this job: This role offers a dynamic work environment with opportunities for growth and a focus on technology.
- Qualifications: Experience in IT support, especially within an MSP, and a passion for technology are essential.
- Other info: Work from Coventry three days a week and London one day a week, with regular staff events.
The predicted salary is between 30000 - 42000 £ per year.
A growing IT Managed Service Provider (MSP) is looking for an experienced Senior Support Engineer to join its expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a broad range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional, customer-focused attitude. This role is an exciting blend of IT Support, working on escalated issues for VIP clients and exciting project work.
Technical Skills
- Microsoft Windows 11
- Active Directory & Microsoft Entra ID
- Microsoft 365 applications (including Teams)
- Microsoft InTune / Endpoint Manager
- Cloud PBX (e.g., Ring Central, 3CX, 8x8, Cisco)
- Deployment Services (SCCM, WDS, WSUS)
- IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, VLANs)
- Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
- Mac Desktop OS
- Mobile Device Support (iOS, Android)
- Microsoft Server OS (2016 / 2019 / 2022)
- Virtualization (ESXi, Citrix, Hyper-V)
- Storage Systems (SAN, NAS, RAID)
- Structured Cabling (Patching, Cable Tracing, IDC)
- Backup Technology (Veeam)
Benefits
- Annual bonus
- Pension scheme (up to 4% match)
- Additional day off on your birthday
- Staff discount schemes for major high street brands
- Training and relevant ongoing certification
- Employee Assistance Program with health support services
- Private health insurance including dental, optical, and mental health
- Enhanced sick pay
- Season ticket loan
- Cycle to Work scheme
- Bring Your Own Device allowance
- Regular staff events
- Office refreshments
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description. Make sure you can confidently discuss your experience with Microsoft Windows 11, Active Directory, and Microsoft 365 applications during any conversations or interviews.
✨Tip Number 2
Showcase your customer service skills. Since this role involves working with VIP clients, be prepared to share examples of how you've successfully handled escalated issues and maintained a professional attitude under pressure.
✨Tip Number 3
Network with current employees or professionals in the IT Managed Service Provider sector. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for technical discussions by brushing up on your knowledge of cloud PBX systems and virtualisation technologies. Being able to speak fluently about these topics will demonstrate your expertise and enthusiasm for the role.
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within an MSP environment. Emphasise your technical skills listed in the job description, such as Microsoft Windows 11, Active Directory, and cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and technology. Mention specific projects or experiences that demonstrate your customer-focused attitude and ability to handle escalated issues for VIP clients.
Highlight Relevant Certifications: If you have any certifications related to the technologies mentioned in the job description (like Microsoft certifications or ITIL), be sure to include them. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Microsoft Windows 11, Active Directory, and cloud PBX systems. Be prepared to discuss how you've used these tools in previous roles.
✨Demonstrate Customer-Focused Attitude
Since this role involves working with VIP clients, it's crucial to convey your customer service skills. Share examples of how you've successfully resolved issues for clients in the past and how you prioritise their needs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to troubleshoot complex IT issues and be ready to explain your thought process and the outcome.
✨Express Your Passion for IT
Let your enthusiasm for technology shine through during the interview. Discuss any personal projects, ongoing learning, or certifications you've pursued that demonstrate your commitment to staying current in the IT field.
