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- Tasks: Provide technical support for web hosting services and troubleshoot client issues.
- Company: Join a long-established web hosting and cloud services provider near Preston.
- Benefits: Enjoy a competitive salary, flexible shifts, and the option to work from home after training.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make an impact in customer support.
- Qualifications: Experience with Linux command line and web hosting fundamentals is essential.
- Other info: This role requires living within commuting distance of Preston; no relocation available.
The predicted salary is between 28000 - 31000 £ per year.
The role: Technical Support Engineer – Linux Hosting Environment (web hosting, cPanel)
Location: Near to Preston, Lancashire
Salary: £28k to £31k basic + benefits
Working requirements (2 possible shifts):
- 1st option: Monday to Friday - 0900 to 1700 shift is fully onsite in the offices (non-negotiable)
- 2nd option: Monday to Friday - 1600 till midnight shift is to be home-based, after an initial period onsite for necessary training etc.
No relocation/sponsorship available - you must already live within a commutable distance of Preston, Lancashire.
I’m hiring an experienced Technical Support Engineer with proven Linux, Web hosting & ideally some cPanel experience to join a long-established web hosting / cloud services provider. This is a permanent role with training delivered at the offices near to Preston, Lancashire - the Mon to Fri 0900-1700 shift is onsite / the 1600-midnight shift will be home-based after the initial training period onsite. This is not an entry-level role; I’m looking for someone who’s confident working with Linux command line environments and has a solid understanding of web hosting infrastructure and customer support.
Key Responsibilities:
- To provide Level 1 & 2 technical support to clients via help desk and phone
- Troubleshoot issues with web hosting services, DNS, SSL, email, etc.
- Analyse server logs and alerts from internal monitoring systems
- Guide clients on how to manage tasks themselves where appropriate
- Update and maintain knowledge base and support documentation
- Support with tasks such as account migrations and backups
- Handle abuse tickets and support with basic application-level troubleshooting
What You’ll Need:
- Solid experience in a root-level Linux environment via command line
- Understanding of web hosting fundamentals – web servers, email, DNS, SSL, IPs, firewalls
- Ability to manage and install Linux packages (RPMs, software builds etc.)
- You’ll be a strong, confident and positive communicator – written and verbal
- You’ll be able to work independently as well as part of a small, remote team
Nice to Have:
- Relevant experience with cPanel at root level
- Scripting skills (Bash, PHP, Perl etc.)
- Basic networking and TCP/IP knowledge
- Exposure to virtualisation platforms
This is a great fit for someone with proven Linux hosting experience, a passion for problem-solving, and the discipline to work remotely once established.
Interested? Drop me your latest CV and we’ll take it from there.
Contact Detail:
Principle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Web Hosting | Linux
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as cPanel and Linux command line. Having hands-on experience or even personal projects that showcase your skills can make you stand out during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to web hosting services like DNS, SSL, and email. Prepare to discuss real-life scenarios where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Since communication is key in this role, practice explaining complex technical concepts in simple terms. This will help you convey your knowledge effectively during the interview and show that you can guide clients through their issues.
✨Tip Number 4
Research the company and its culture to understand what they value in their employees. Tailoring your responses to align with their mission and demonstrating your enthusiasm for the role can leave a positive impression on the hiring team.
We think you need these skills to ace Technical Support Engineer - Web Hosting | Linux
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux command line environments, web hosting fundamentals, and any relevant cPanel experience. Use specific examples to demonstrate your skills in troubleshooting and customer support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to work independently as well as part of a team. Mention your familiarity with the technologies listed in the job description, such as DNS, SSL, and email services.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided technical support or worked in a Linux environment. Include details about how you handled client issues and contributed to knowledge bases or support documentation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Principle
✨Showcase Your Linux Skills
Be prepared to discuss your experience with Linux command line environments in detail. You might be asked to solve a problem on the spot, so brush up on your command line skills and be ready to demonstrate your troubleshooting process.
✨Understand Web Hosting Fundamentals
Make sure you have a solid grasp of web hosting concepts such as DNS, SSL, and email management. Be ready to explain how these elements interact and how you've used them in previous roles.
✨Communicate Clearly
As a Technical Support Engineer, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to guide clients through troubleshooting steps over the phone or via help desk.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues, and be ready to walk the interviewer through your thought process.
