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- Tasks: Manage absence cases and support managers in employee relations.
- Company: Join Mitie, a leader in creating great workplaces.
- Benefits: Gain exposure to diverse sectors and receive support for CIPD qualifications.
- Why this job: Make a real impact on employee wellbeing while developing your HR skills.
- Qualifications: CIPD qualification preferred; strong IT and communication skills required.
- Other info: Work remotely and be part of a supportive HR team.
The predicted salary is between 28800 - 43200 £ per year.
Assistant ER Advisor (Absence)
You will be joining a team of talented, solution focused and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.
What are the main responsibilities?
As an SME in Absence Management, you will hold your own caseload using your knowledge in ER and employment law, from receipt of a case through to its conclusion. You will be supporting and coaching People Managers to effectively manage short term and long-term absence cases to raise levels of attendance throughout the business. You will also provide HR advice in relation to HR absence management policy, practices & procedures. The role will also be:
- Owning cases related to death-in-service, liaising with internal support departments and proactively supporting next of kin.
- Utilising technology, including our case management system, to remotely deliver a quality service to our customers.
- Exposure to a wide variety of contracts across many sectors, both public and private
- Be part of a wider customer service focused People Support team, Mitie\’s central HR function
- Support with triaging ER cases received from the business
What are we looking for?
You will have Employee Relations focusing on absence management being able to demonstrate an understanding of the end to end process of absence cases. Ideally, you will hold a CIPD qualification or be looking to obtain in which we will support your studies. Additionally, you will:
- Hold IT skills including MS Word and MS Excel and have a basic knowledge of HR systems
- Hold an understanding of HR systems would be an advantage.
- Strong customer service focus, with excellent written and oral communication skills.
- Strong case management skills where there are competing priorities
- Well organised, with the ability to work to tight deadlines and excellent attention to detail.
Mitie | Assistant Absence Advisor employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitie | Assistant Absence Advisor
✨Tip Number 1
Familiarize yourself with the key aspects of absence management and employee relations. Understanding the end-to-end process will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Highlight your customer service skills and experience. Since this role emphasizes supporting managers and providing HR advice, showcasing your ability to communicate effectively and empathetically will set you apart.
✨Tip Number 3
Brush up on your IT skills, especially in MS Word and Excel. Being proficient in these tools will not only help you manage your caseload efficiently but also demonstrate your readiness to utilize technology in your role.
✨Tip Number 4
Prepare to discuss your organizational skills and how you handle competing priorities. This role requires excellent attention to detail and the ability to meet tight deadlines, so be ready to provide examples from your past experiences.
We think you need these skills to ace Mitie | Assistant Absence Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Absence Advisor position. Highlight key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to reflect your experience in employee relations and absence management. Emphasize relevant qualifications, such as any CIPD certifications or HR systems knowledge, and showcase your IT skills.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your understanding of the role and your passion for supporting managers in employee relations. Use specific examples from your past experiences to illustrate your skills and achievements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie
✨Understand Absence Management
Make sure you have a solid grasp of the end-to-end process of absence management. Be prepared to discuss your experience with managing both short-term and long-term absence cases, as well as how you would support People Managers in this area.
✨Showcase Your IT Skills
Since the role requires proficiency in MS Word and MS Excel, be ready to demonstrate your skills in these applications. You might be asked to provide examples of how you've used technology to manage cases or improve processes in previous roles.
✨Highlight Customer Service Experience
This position emphasizes a strong customer service focus. Prepare to share specific examples of how you've successfully supported clients or colleagues in the past, particularly in challenging situations related to employee relations.
✨Prepare for Case Management Scenarios
Expect to discuss how you prioritize and manage competing cases. Think of examples where you had to balance multiple responsibilities while maintaining attention to detail and meeting tight deadlines.
