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- Tasks: Provide top-notch IT support and manage tech issues for users in London.
- Company: Join a dynamic Group IT team focused on seamless technology operations.
- Benefits: Enjoy a hybrid work model with opportunities for travel and professional growth.
- Why this job: Be the go-to tech guru for VIPs and enhance your skills in a collaborative environment.
- Qualifications: 5+ years in IT support, strong knowledge of Windows and Microsoft tools required.
- Other info: ITIL certification is a plus; must be comfortable with videoconferencing tech.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a highly capable IT Support Technician to join their Group IT / Field Services team in London. This role serves as the primary point of IT contact in the UK, providing high-quality end-to-end support to local users, including VIP stakeholders, and ensuring seamless operation of IT systems and meeting room technologies. Based primarily in the London head office (4 days per week), the position requires occasional travel to local offices or project sites.
Responsibilities
- Act as the first point of contact for IT issues, delivering support aligned with IT standards and SLAs
- Monitor and manage support tickets using ServiceNow, ensuring timely resolution or escalation
- Provide VIP onsite support and maintain a strong presence in the London office
- Support meeting and conference room equipment, with a focus on Microsoft Teams-enabled rooms
- Promote and guide users on the use of the IT Service Portal and self-service resources
- Manage users and devices through Intune, Active Directory, and ServiceNow Asset Management
- Order, configure, and deploy IT hardware including desktops, laptops, mobile devices, and peripherals
- Maintain strong relationships with business leadership and internal stakeholders
- Ensure accurate documentation and keep knowledgebase articles up to date
- Collaborate with global IT teams on technical escalations and project initiatives
- Cover Service Desk responsibilities for European branches when needed
- Provide feedback to IT leadership on service impact and user experience
Skills/Experience
- Minimum 5 years of experience in an on-site IT support role or similar
- Strong knowledge of Windows 11, Microsoft Office 365, Active Directory, and ticketing systems
- Fluent in English; additional languages are a plus
- Demonstrated ability to troubleshoot, prioritise, and resolve technical issues independently
- Confident and professional when supporting senior leadership and VIP users
- Excellent interpersonal and customer service skills with strong attention to detail
- Comfortable working with videoconferencing technologies, particularly Microsoft Teams Rooms
- Experience with Intune and IT asset management tools
- ITIL certification preferred
- Ability to travel to other sites within the UK as needed
Information Technology Support Technician employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Microsoft Office 365, and Microsoft Teams Rooms. Being able to demonstrate your hands-on experience with these tools during an interview will set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past, especially for VIP stakeholders. This will highlight your ability to maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with ticketing systems like ServiceNow and asset management tools. Be ready to explain how you've used these systems to manage support tickets and maintain IT assets effectively.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly focusing on your knowledge of Windows 11, Microsoft Office 365, and ticketing systems. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with VIP support and how you can contribute to maintaining strong relationships with stakeholders. Be sure to align your skills with the responsibilities outlined in the job description.
Showcase Technical Skills: When detailing your technical skills, be specific about your experience with tools like Intune, Active Directory, and ServiceNow. Highlight any relevant certifications, such as ITIL, and explain how they have prepared you for this role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Vector Resourcing
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, especially Windows 11, Microsoft Office 365, and ticketing systems like ServiceNow. Be prepared to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Showcase Your Customer Service Skills
As an IT Support Technician, you'll be dealing with users, including VIP stakeholders. Highlight your interpersonal skills and provide examples of how you've successfully supported users in previous roles, particularly in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've troubleshot and resolved technical issues independently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.
✨Familiarise Yourself with the Company Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and show that you're a good fit for the team. Be ready to discuss how you can contribute to their goals and support their IT initiatives.
