IT Engineer – 2nd/3rd Line

Working Hours: Monday – Friday, 9am – 5pm Provide high-level 2nd and 3rd line support to end users across Windows-based environments. Manage, maintain and troubleshoot infrastructure including servers, networks, storage, and endpoint devices. Escalate and liaise with 3rd parties or vendors where necessary. Perform patching, software updates, and systems health monitoring. Participate in IT projects including hardware refreshes, system migrations, and software deployments. Cyber Security Act as a first responder to security incidents—triaging alerts, containing threats, and escalating to our SOC where appropriate. Support vulnerability management through patching, configuration management, and reporting. Assist with endpoint detection and response (EDR) tools and threat monitoring platforms (e.g., Microsoft Defender for Endpoint). Work alongside internal teams and external SOC/MSSP to investigate anomalies and alerts. Help enforce security policies, MFA, conditional access, and least privilege models. Contribute to user awareness campaigns and phishing simulations. Ability to script or automate tasks using PowerShell or similar tools. Strong troubleshooting and analytical skills with a methodical approach. Ability to work with a hands-on approach to install/troubleshoot hardware Excellent communication & interpersonal skills, with the ability to explain technical issues to non-technical users Strong organisational and multitasking abilities Commitment to confidentiality #J-18808-Ljbffr