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For Companies At a Glance
- Tasks: Be the friendly face of our clinic, handling insurance verification and patient check-ins.
- Company: Join American Family Care, a leading urgent care provider with over 200 clinics nationwide.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and wellness resources.
- Why this job: Make a real impact by helping patients navigate healthcare while developing valuable skills.
- Qualifications: Experience in insurance verification and medical billing is essential; customer service skills are a plus.
- Other info: Flexible full-time shifts available, with opportunities for career advancement.
Join to apply for the Medical Receptionist role at American Family Care. Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients – we're revolutionising how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.
Why Your Insurance Verification Skills Matter Most
You're not just answering phones – you're our revenue protection specialist and patient financial counsellor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.
What You'll Actually Do
- Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximise revenue capture.
- Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
- Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
- Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters.
- Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
- Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
- Protect Patient Information: Maintain organised records while strictly following HIPAA regulations.
This Role Is Perfect For You If
- You have experience with insurance verification and medical billing (non-negotiable!).
- You can explain complex insurance concepts to frustrated patients with empathy and clarity.
- You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
- You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
- You're tech-savvy with medical billing software and EMR systems.
- You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
- You maintain a positive attitude even when dealing with challenging financial conversations.
What's In It For You
- Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
- Receive specialised training in insurance verification and patient financial counselling.
- Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
- Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
- Be part of healthcare innovation that's expanding nationwide.
- Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.
Perks & Benefits
We take care of the people who take care of our patients. As a full-time team member, you’ll receive:
- Medical, Dental & Vision Insurance (available after 30 days).
- Mental Health & Prescription Coverage.
- Health Savings Account (HSA) with employer contributions.
- Short & Long-Term Disability + Life Insurance.
- 401(k) with Employer Match.
- Paid Time Off starting at 152 hours/year.
- Employee Assistance Program (free counselling sessions).
- Uniform Allowance + Verizon Discount + More.
We invest in your well-being so you can bring your best self to work—every shift, every patient.
The Details
Location: Our state-of-the-art urgent care facility. Schedule: Full-time with flexible shifts (some evenings/weekends). Requirements: High school diploma required; X-Ray Tech, Medical Assistant or related certification is a plus.
Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
Medical Receptionist employer: American Family Care
Contact Detail:
American Family Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarise yourself with common insurance terms and billing processes. This will help you communicate effectively with both patients and the clinic, showcasing your expertise in insurance verification during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing difficult conversations about costs and billing with friends or family. Being able to handle these situations with empathy and clarity will set you apart as a candidate.
✨Tip Number 3
Research American Family Care's mission and values. Understanding their patient-first approach will allow you to align your answers in the interview with what they are looking for in a Medical Receptionist.
✨Tip Number 4
Prepare specific examples from your past experience where you successfully resolved billing issues or improved patient satisfaction. These anecdotes will demonstrate your problem-solving skills and attention to detail, which are crucial for this role.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical reception, insurance verification, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your skills in handling insurance and billing issues. Mention specific examples of how you've successfully resolved similar challenges in previous roles.
Highlight Relevant Skills: Emphasise your attention to detail, problem-solving abilities, and experience with medical billing software. These skills are crucial for the Medical Receptionist role and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at American Family Care
✨Master the Insurance Verification Process
Make sure to brush up on your insurance verification skills before the interview. Be prepared to discuss how you would handle verifying coverage and preventing claim denials, as this is a crucial part of the role.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Highlight your experience in customer service and how you can maintain a positive attitude even during challenging financial conversations.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be ready to provide examples of how you've successfully managed details in previous positions. Discuss any experiences where a small error could have led to significant issues.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle billing discrepancies or patient concerns regarding costs. Think of specific examples from your past work where you successfully resolved similar issues.
