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- Tasks: Lead a team to deliver customer success and drive services revenue through strategic engagements.
- Company: Join Sitecore, a leader in digital experience platforms trusted by top brands like American Express and Porsche.
- Benefits: Enjoy a diverse work culture, opportunities for growth, and the chance to work with cutting-edge technology.
- Why this job: Be part of a rapidly growing company that values innovation and collaboration while solving unique business challenges.
- Qualifications: Experience in leading services teams in SaaS or digital platforms; strong communication and stakeholder management skills required.
- Other info: Sitecore is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world's smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks and L'Oréal rely on Sitecore to provide more engaging, personalized experiences for their customers. Sitecore's foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role: Sitecore is experiencing spectacular growth all over the world. To build on Sitecore's success and growth, we are looking for a skilled Manager, Customer Value Realization to join our Professional Services team. This role is instrumental in delivering customer success, growing technical talent and driving services revenue through strategic engagements. We are always looking for the best candidates to join our team. Energetic, curious, and passionate about technology. The Manager, Customer Value Realization, will manage a team of solution consultants and architects and collaborate with Project Managers and Customer Success Managers as well as Sales, Support, Engineering and interface externally with Customers and Partners to achieve our goals. This role combines management and technical knowledge with the skills to work directly with our customers and help implement high quality Sitecore solutions to support their individual business needs. This role focuses on the development of enterprise level web applications built on our newest generation of Sitecore products. The right candidate will have a passion for solving unique business problems and a willingness to work collaboratively and embrace new technologies.
What You will Do:
- Team leadership and coaching: Coach and lead a team of highly skilled consultants and architects, while driving accountability for customer success and operational performance.
- Strategic team management: Manage a team of up to 6 consultants supporting strategic customers across enterprise and upper mid-market segments.
- Capability development: Grow the technical expertise of the team across Sitecore's full portfolio of products and services.
- Delivery oversight: Ensure team members are driving consumption and delivering value through proactive delivery management.
- Hands-on engagement and enablement: Participate in projects as a consultant, support onboarding of new talent, and contribute to cross-functional enablement.
- Customer engagement coordination: Collaborate with team leads, customer success managers and project managers to ensure timely and high-quality delivery.
- Resource and utilization planning: Regularly review team allocations to ensure optimal utilization as a key performance metric.
- Services go-to-market alignment: Synchronize with team leads and other roles to develop and execute the go-to-market strategy for services.
- Sales partnership: Partner with services sales to drive services attach and package adoption in your region.
- Business development: Participate or lead business development activities, collaborating with sales representatives and internal stakeholders.
- Offerings and GTM awareness: Maintain awareness of services offerings and strategic priorities to align delivery with business goals.
What You Need to Succeed:
- Proven experience leading high-performing services teams in SaaS, cloud or digital platform environments.
- Strong communication, coaching and stakeholder management skills across technical and business contexts.
- Ability to translate business objectives into scalable technical solutions and delivery strategies.
- Deep understanding of Sitecore or comparable digital experience platforms, with a focus on best practice adoption.
- Solution-oriented mindset with a focus on measurable outcomes and long-term customer value.
- Familiarity with modern professional services models, including subscription-based and outcome-driven engagements.
Additional Skills That Could Set You Apart:
- Experience working with Microsoft Azure, .NET, React, and Next.js.
- Familiarity with digital experience platforms (CMS, DAM, CDP, commerce) and composable products such as XM Cloud, Content Hub, CDP, Search or OrderCloud.
- Background in SaaS, cloud-native architecture, and composable platform delivery.
- Experience designing scalable, customer-focused technical solutions.
- Working knowledge of systems like Salesforce, FinancialForce, or ServiceNow for project and operational workflows.
How we hire: Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
Manager, Customer Value Realization employer: Sitecore®
Contact Detail:
Sitecore® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Value Realization
✨Tip Number 1
Familiarise yourself with Sitecore's products and services. Understanding their digital experience platform and how it integrates content, commerce, and data will give you a significant edge in discussions during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where your coaching led to improved performance or customer success.
✨Tip Number 3
Network with current or former employees of Sitecore. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with SaaS and cloud environments. Be ready to explain how you've translated business objectives into technical solutions, as this aligns closely with the role's requirements.
We think you need these skills to ace Manager, Customer Value Realization
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading services teams, particularly in SaaS or digital platforms. Use specific examples that demonstrate your ability to manage teams and deliver customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer engagement. Mention how your skills align with Sitecore's mission and values, and provide examples of how you've successfully solved business problems in the past.
Showcase Technical Knowledge: Emphasise your understanding of Sitecore products and comparable digital experience platforms. Highlight any experience you have with modern technologies like Microsoft Azure, .NET, or React, as these are relevant to the role.
Demonstrate Leadership Skills: Provide examples of your leadership style and how you've coached teams to achieve operational performance. Discuss your approach to stakeholder management and how you've translated business objectives into successful delivery strategies.
How to prepare for a job interview at Sitecore®
✨Showcase Your Leadership Skills
As a Manager, Customer Value Realization, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your coaching abilities and how you've driven accountability for customer success.
✨Demonstrate Technical Knowledge
Familiarity with Sitecore and comparable digital experience platforms is crucial. Brush up on your knowledge of SaaS, cloud environments, and any relevant technologies like Microsoft Azure or .NET. Be ready to explain how you can translate business objectives into technical solutions.
✨Prepare for Stakeholder Management Questions
Strong communication and stakeholder management skills are essential for this role. Think of examples where you've effectively communicated with both technical and non-technical stakeholders. Be ready to discuss how you manage expectations and ensure alignment across teams.
✨Focus on Customer Engagement Strategies
This role involves significant customer engagement. Prepare to talk about your experience in collaborating with customers to deliver high-quality solutions. Discuss any strategies you've implemented to enhance customer satisfaction and drive long-term value.
