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- Tasks: Support customers through phone, email, and chat, ensuring their CloudCall experience is top-notch.
- Company: Join CloudCall, a growing SaaS company passionate about innovative technology and customer satisfaction.
- Benefits: Enjoy a clear development plan and opportunities for career growth in a supportive environment.
- Why this job: Be part of a motivated team that values customer focus and personal development every day.
- Qualifications: Looking for adaptable problem-solvers with strong communication skills and a knack for teamwork.
- Other info: Experience with cloud technologies and automated dialing systems is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Our core values here at CloudCall are central to our successes and so we\’re looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.
Are you ready for the challenge?
What are we all about?
At CloudCall we love software and how technology is constantly changing. It\’s this belief that drives us to work closely across sectors to understand the business needs of our customers – from a number of different industries.
We\’re passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That\’s why over 46,000 users rely on our product, especially during these uncertain times, to help their businesses thrive.
Day-to-day, you will: Following a successful implementation our Customer Support Team provide a key element of our customers ongoing CloudCall experience. The team consists of 1st, 2nd & 3rd line support functions providing resolutions to customer issues within our defined SLA’s. Communication into the team can be via phone, email, web based portal, live chat or internally generated.
Our Support Team are highly motivated toward customer satisfaction and are therefore extremely customer focused. Our ethos is to be positive and accommodating, to treat each customer individually and remain driven to ensure that we offer the highest level of support at all times. Going above and beyond for the benefit of our customer or colleagues is never discouraged.
As a well-rounded Customer Support Specialist your Skills and Experiences likely include:
- Ability to follow procedures
- Ability to work under pressure
- Adaptable approach to customer needs
- Attention to detail
- Clear communicator
- Have had experience of working within a busy team
- Methodical problem-solving skills
- Organisation and prioritisation
- Punctuality and reliability
- Quick learner
- Self-motivated
- Ability to clearly explain a resolution to end users of varying technical ability
- Experience of automated dialling systems (Power/Progressive)
- Experience of cloud based technologies
What does CloudCall offer you?
We are a growing SaaS company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out a development plan and make a real difference to your career.
CloudCall | Customer Support Specialist employer: CloudCall
Contact Detail:
CloudCall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CloudCall | Customer Support Specialist
✨Tip Number 1
Familiarize yourself with CloudCall's products and services. Understanding how our technology works and the specific challenges it addresses for customers will help you demonstrate your passion for our mission during the interview.
✨Tip Number 2
Showcase your customer support experience by preparing examples of how you've gone above and beyond for customers in previous roles. This aligns perfectly with our ethos of exceptional customer service.
✨Tip Number 3
Highlight your adaptability and problem-solving skills. Be ready to discuss situations where you had to think on your feet or adjust your approach to meet a customer's unique needs.
✨Tip Number 4
Demonstrate your communication skills by practicing clear and concise explanations of technical concepts. This is crucial for helping users of varying technical abilities understand solutions effectively.
We think you need these skills to ace CloudCall | Customer Support Specialist
Some tips for your application 🫡
Understand CloudCall's Values: Before applying, take some time to understand CloudCall's core values and mission. Reflect on how your personal values align with theirs and be ready to express this in your application.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support, especially in SaaS or technology environments. Emphasize skills like problem-solving, communication, and adaptability that are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Use specific examples from your past experiences to demonstrate how you can contribute to CloudCall's success.
Highlight Technical Skills: Make sure to mention any experience you have with cloud-based technologies and automated dialing systems. This will show that you have the technical background needed for the role.
How to prepare for a job interview at CloudCall
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers and improving their experience. CloudCall values a customer-focused approach, so share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your methodical approach and ability to work under pressure, as these are key traits for the role.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. Since you'll be dealing with users of varying technical abilities, showcasing your clear communication skills will be crucial during the interview.
✨Emphasize Adaptability and Teamwork
CloudCall looks for team players who can adapt to changing customer needs. Share experiences that demonstrate your flexibility and ability to thrive in a busy team environment.
