Receptionist (City of London)

Location: London

On-site, shift schedule (occasional weekend work)

Perm

Salary: £28.8k

We are looking for a capable and professional front of house candidate to provide excellent customer service to members and their guests.

Responsibilities:

• To meet and greet all members and guests on entering the Club

• To host the restaurant and lounges and assist with drinks service

• To present and offer concierge services to our Members.

• To actively promote the Club’s private areas and outlets.

• To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed

• To ensure exceptional levels of customer service at all times

• To ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated

• To ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently

• To communicate fully with the housekeeping team when a Member is leaving the Club in order to allow them to access the bedroom.

• To ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media

• To ensure all guests are accommodated, according to Club standard

• To become fully conversant with all Front of House related systems and equipment

• To ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately

• To ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager

• To be fully conversant with all the dining options, club facilities, packages and upcoming events

• To assist the Reception Manager with taking short lead meetings and private dining bookings

• To handle incoming enquiries for The Private Screening Room on behalf of Dunhill Retail

• To be fully aware of which events are taking place at the Club in order to advise Members when requested

• To carry out any reasonable request by senior management

• To ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures

• Report any item which causes concern to staff or Members

• Sole responsibility of any Duty Manager tasks on weekend shift

• Take care of any housekeeping or food and beverage related requests on a weekend shift and ensure the Members are taken care of.

• Be familiar with any health and safety risks when on weekend shift