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- Tasks: Design and develop innovative ServiceNow solutions for customer and employee experiences.
- Company: Join a global leader in business and technology transformation.
- Benefits: Enjoy remote work flexibility and an attractive referral scheme.
- Why this job: Be part of a supportive community while working on impactful projects.
- Qualifications: Proven ServiceNow expertise and strong technical skills required.
- Other info: Must have lived in the UK for the last 5 years for security clearance.
The predicted salary is between 45000 - 105000 £ per year.
A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.
You will take part in:
- Technical Development: Design and develop solutions for ServiceNow workflow applications, including:
- Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
- Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
- Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
Experience you need to have:
- ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
- Customer and Employee Insights: Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development.
- Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
- Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
- Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
- Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.
Role is remote / flexible UK wide (you might be requested to go to the nearest office to you from time to time).
Hiring process: two steps.
Salary - up to £75,000 annually DOE. Direct hire full-time employee opportunity (B2B contract is not available).
We offer an attractive referral scheme for placements we make (Terms & Conditions apply). If you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me.
Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.
ServiceNow Implementation Specialist employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Implementation Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being well-versed in the current capabilities will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions. Highlighting your hands-on experience with Customer Experience, Technology Experience, and Employee Experience workflows will set you apart from other candidates.
✨Tip Number 4
Brush up on your integration skills, especially with REST/SOAP APIs. Being able to articulate how you've integrated ServiceNow with external systems will showcase your technical proficiency and problem-solving abilities, which are crucial for this role.
We think you need these skills to ace ServiceNow Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the ServiceNow platform, particularly in Customer Experience, Technology Experience, and Employee Experience workflows. Use specific examples to demonstrate your technical proficiency and integration skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your problem-solving abilities and your experience in translating technical concepts into business outcomes.
Highlight Relevant Experience: In your application, emphasise any previous roles where you have designed and developed solutions for ServiceNow workflow applications. Include details about your experience with JavaScript, HTML, CSS, and ServiceNow-specific tools.
Prepare for Security Clearance: Since SC clearance is required, be ready to provide information about your residency in the UK over the last five years. Ensure you understand the implications of this requirement and be prepared to discuss it during the interview process.
How to prepare for a job interview at Tenth Revolution Group
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with the ServiceNow platform, especially in areas like Customer Experience and IT Service Management. Be prepared to discuss specific projects where you've designed and developed solutions.
✨Demonstrate Technical Proficiency
Brush up on your JavaScript, HTML, and CSS skills, as well as your knowledge of ServiceNow tools like Glide API and Flow Designer. You might be asked to solve a technical problem or explain how you would approach a specific integration task.
✨Communicate Clearly
Practice translating complex technical concepts into business outcomes. The interviewers will want to see that you can effectively communicate with both technical and non-technical team members.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving questions during the interview. Think about past challenges you've encountered and how you resolved them, particularly in relation to workflow optimisation and data integrity.
