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- Tasks: Be the friendly voice for customer queries and support via email and WhatsApp.
- Company: Join LevelOut, a reformer Pilates studio dedicated to enhancing community wellness.
- Benefits: Enjoy flexible remote work and earn £13 per hour with opportunities for growth.
- Why this job: Perfect for those who love helping others and thrive in a supportive, remote environment.
- Qualifications: Must have 3 years in customer service or admin roles and be fluent in English.
- Other info: This is a self-employed contractor position, ideal for UK-based applicants.
Customer Service Assistant Remote (Must be UK - based) | Contractor (Self - Employed) | £13 per hour Monday-Friday - 20 hours per week
LevelOut is a reformer Pilates studio committed to helping our community move, feel, and live better. We believe in delivering an exceptional client experience, whether in-studio or online.
We’re looking for a Customer Service Admin to support our growing client base. You’ll be the first point of contact for customer enquiries, handling bookings, refunds, complaints, and general support via email and WhatsApp. If you have a passion for great service and enjoy working remotely, we’d love to hear from you!
- Respond to customer enquiries and complaints with professionalism and efficiency
- Maintain accurate customer records and support process improvements
- Minimum 3 years in an office, admin, or customer service role
- Experience working remotely and managing online communication channels
- Fluent in English
- Flexible remote working within the UK
- Opportunity for growth and development
Immediate start Customer service assistant employer: LevelOut
Contact Detail:
LevelOut Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate start Customer service assistant
✨Tip Number 1
Familiarise yourself with LevelOut's services and values. Understanding their commitment to exceptional client experiences will help you align your responses during any interviews or discussions, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your ability to handle enquiries and complaints effectively. Highlighting specific situations where you improved customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Since the role involves remote work, ensure you have a reliable setup for online communication. Being able to discuss your home office environment and how you manage your time effectively can reassure employers of your readiness for remote work.
✨Tip Number 4
Showcase your flexibility and adaptability in your conversations. As the role requires managing various tasks like bookings and refunds, demonstrating your ability to juggle multiple responsibilities will be crucial in landing the job.
We think you need these skills to ace Immediate start Customer service assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've handled enquiries, bookings, or complaints. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work remotely. Mention your familiarity with online communication tools and how you can contribute to enhancing the client experience.
Highlight Remote Work Experience: Since this role is remote, emphasise any previous experience you have working from home or managing online communications. Discuss how you stay organised and maintain productivity in a remote setting.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service.
How to prepare for a job interview at LevelOut
✨Showcase Your Customer Service Skills
Since the role focuses on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled customer enquiries, complaints, or difficult situations effectively.
✨Demonstrate Remote Work Experience
Highlight any previous remote work experience you have. Discuss how you manage your time, stay organised, and communicate effectively in a virtual environment, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research LevelOut and understand their mission and values. Be ready to explain why you want to work for them specifically and how you can contribute to their goal of delivering exceptional client experiences.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company culture aligns with your values.
