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For Companies At a Glance
- Tasks: Support clients by managing bookings, refunds, and enquiries via email and WhatsApp.
- Company: LevelOut is a reformer Pilates studio focused on enhancing community wellness.
- Benefits: Enjoy flexible remote work and opportunities for personal growth in a passionate team.
- Why this job: Join a dynamic environment where your customer service skills make a real impact.
- Qualifications: 3 years in customer service or admin, strong communication skills, and UK residency required.
- Other info: This is a self-employed contractor role, offering 20 hours per week.
Remote (Must be UK-based) | Contractor (Self-Employed) | £13 per hour
Monday-Friday - 20 hours per week
About us
LevelOut is a reformer Pilates studio committed to helping our community move, feel, and live better. We believe in delivering an exceptional client experience, whether in-studio or online.
The role
We’re looking for a Customer Service Admin to support our growing client base. You’ll be the first point of contact for customer enquiries, handling bookings, refunds, complaints, and general support via email and WhatsApp. If you have a passion for great service and enjoy working remotely, we’d love to hear from you!
Key responsibilities
- Manage class bookings, cancellations, and package adjustments
- Process refunds and resolve payment-related queries
- Respond to customer enquiries and complaints with professionalism and efficiency
- Communicate effectively via email and WhatsApp
- Maintain accurate customer records and support process improvements
Requirements
- Minimum 3 years in an office, admin, or customer service role
- Experience working remotely and managing online communication channels
- Strong written communication skills and attention to detail
- Ability to handle customer interactions with patience and empathy
- Fluent in English
- Lives in the UK
What we offer
- Flexible remote working within the UK
- Opportunity for growth and development
- Work with a dynamic and passionate team in the wellness industry
How to apply
Please send your CV as well as a couple of sentences as to why you would be a good fit for the role to opportunities@levelout.co.uk. We look forward to hearing from you!
Customer Service Assistant employer: LevelOut
Contact Detail:
LevelOut Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with LevelOut's services and values. Understanding their commitment to exceptional client experiences will help you tailor your conversations and demonstrate your alignment with their mission during any interviews.
✨Tip Number 2
Prepare for potential scenarios you might encounter in customer service, such as handling complaints or processing refunds. Practising your responses can help you feel more confident and ready to showcase your problem-solving skills.
✨Tip Number 3
Highlight your experience with remote work and online communication tools. Since this role involves managing customer interactions via email and WhatsApp, being able to discuss your proficiency with these platforms will set you apart.
✨Tip Number 4
Showcase your empathy and patience in customer interactions. Think of examples from your past roles where you successfully handled difficult situations, as this will demonstrate your ability to connect with customers on a personal level.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, admin roles, or any remote work. Emphasise skills that align with the job description, such as communication and problem-solving.
Craft a Compelling Introduction: In your application, include a few sentences that clearly express why you are a great fit for the Customer Service Assistant role. Mention your passion for customer service and any relevant experience that showcases your skills.
Showcase Communication Skills: Since the role involves handling enquiries via email and WhatsApp, demonstrate your strong written communication skills in your application. Use clear and concise language to convey your points effectively.
Highlight Remote Work Experience: If you have experience working remotely, make sure to mention it. Discuss how you manage your time and communicate effectively in an online environment, as this is crucial for the role.
How to prepare for a job interview at LevelOut
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong written communication is key. Prepare to demonstrate your ability to communicate clearly and professionally, especially since you'll be handling enquiries via email and WhatsApp.
✨Highlight Relevant Experience
Make sure to discuss your previous roles in customer service or admin. Share specific examples of how you've successfully managed bookings, resolved complaints, or improved processes to show you’re the right fit for the job.
✨Demonstrate Empathy and Patience
Customer service often requires a calm and understanding approach. Be ready to share instances where you handled difficult situations with empathy, showcasing your ability to connect with customers on a personal level.
✨Research LevelOut
Familiarise yourself with LevelOut's mission and values. Understanding their commitment to exceptional client experiences will help you align your answers with their expectations and show your genuine interest in the role.
