Technical Support Specialist - US shift

Join to apply for the Technical Support Specialist – US shift role at RELEX Solutions . About RELEX RELEX Solutions is a leading provider of retail optimization software, offering improved demand forecasting and supply chain solutions. This position focuses on our Space & Assortment business, creating and optimizing planograms for retail stores. About The Role We are seeking a full-time Technical Support Specialist to join our UK Stoke office for the US shift. You will be part of a global support team, managing customer issues across various technologies, primarily supporting our Space & Assortment platform. Your role involves ticket management, customer interaction, and continuous learning of our applications. Working hours are from 3:00 PM to 11:30 PM US shift. Handle customer tickets efficiently and effectively. Engage in structured learning and on-the-job training. Monitor customer environments and automate alerts. Resolve technical issues based on priority and skill level. Document issues and contribute to our knowledge base. Qualifications include fluent English, 2+ years in application or IT support, experience with ticketing systems like JIRA, SQL, Windows Server, and understanding of ITIL and networking basics. Additional advantages include experience with cloud platforms (AWS, Azure), database technologies, scripting, and SaaS support. We offer benefits such as shift pay premiums, generous leave, pension, health benefits, development opportunities, and a flexible work environment. Interested candidates should apply with complete documents, salary expectations, and availability. We value diversity and encourage all qualified applicants to apply. #J-18808-Ljbffr