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- Tasks: Manage customer issues and support our Space & Assortment platform.
- Company: RELEX Solutions is a top provider of retail optimisation software.
- Benefits: Enjoy shift pay premiums, generous leave, health benefits, and flexible work options.
- Why this job: Join a global team, learn continuously, and make a real impact in retail.
- Qualifications: Fluent English and 2+ years in IT support with ticketing system experience required.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Specialist – US shift role at RELEX Solutions . About RELEX RELEX Solutions is a leading provider of retail optimization software, offering improved demand forecasting and supply chain solutions. This position focuses on our Space & Assortment business, creating and optimizing planograms for retail stores. About The Role We are seeking a full-time Technical Support Specialist to join our UK Stoke office for the US shift. You will be part of a global support team, managing customer issues across various technologies, primarily supporting our Space & Assortment platform. Your role involves ticket management, customer interaction, and continuous learning of our applications. Working hours are from 3:00 PM to 11:30 PM US shift. Handle customer tickets efficiently and effectively. Engage in structured learning and on-the-job training. Monitor customer environments and automate alerts. Resolve technical issues based on priority and skill level. Document issues and contribute to our knowledge base. Qualifications include fluent English, 2+ years in application or IT support, experience with ticketing systems like JIRA, SQL, Windows Server, and understanding of ITIL and networking basics. Additional advantages include experience with cloud platforms (AWS, Azure), database technologies, scripting, and SaaS support. We offer benefits such as shift pay premiums, generous leave, pension, health benefits, development opportunities, and a flexible work environment. Interested candidates should apply with complete documents, salary expectations, and availability. We value diversity and encourage all qualified applicants to apply. #J-18808-Ljbffr
Technical Support Specialist - US shift employer: Relex Solutions
Contact Detail:
Relex Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - US shift
✨Tip Number 1
Familiarise yourself with RELEX Solutions' Space & Assortment platform. Understanding the specific technologies and tools they use will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your ticket management skills, especially with systems like JIRA. Being able to discuss your experience with ticketing systems confidently can show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have with cloud platforms such as AWS or Azure. Even if it's not a requirement, showcasing this knowledge can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer support and problem-solving. Be ready to share examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
We think you need these skills to ace Technical Support Specialist - US shift
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Specialist at RELEX Solutions. Familiarise yourself with their Space & Assortment platform and the specific technologies mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in application or IT support, especially any work with ticketing systems like JIRA and SQL. Make sure to emphasise your technical skills and any experience with cloud platforms or SaaS support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to resolve technical issues. Mention your understanding of ITIL and networking basics, and how your previous experiences align with the role's requirements.
Include Salary Expectations: As requested in the job description, be sure to include your salary expectations in your application. This shows that you have considered the role seriously and are clear about your compensation needs.
How to prepare for a job interview at Relex Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Support Specialist, especially in relation to the Space & Assortment platform. Familiarise yourself with the key technologies mentioned in the job description, such as ticketing systems like JIRA and SQL.
✨Showcase Your Experience
Prepare to discuss your previous experience in application or IT support. Be ready to provide specific examples of how you've handled customer tickets, resolved technical issues, and contributed to knowledge bases in past roles.
✨Demonstrate Continuous Learning
Since the role involves ongoing learning, be prepared to talk about how you keep your skills updated. Mention any relevant courses, certifications, or self-study you've undertaken, particularly in areas like cloud platforms or scripting.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team structure, the tools used for monitoring customer environments, or how success is measured in the role. It shows your genuine interest in the position.
