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- Tasks: Provide 2nd Line IT support, troubleshoot issues, and assist users with tech queries.
- Company: Join CBRE, a Fortune 500 leader in commercial real estate services with a global presence.
- Benefits: Enjoy diverse career opportunities, a supportive team, and a commitment to inclusion.
- Why this job: Be part of a dynamic IT team, enhance your tech skills, and make a real impact.
- Qualifications: Experience in 2nd Line support, strong tech knowledge, and familiarity with Windows and Office Suite required.
- Other info: Onsite role with rotating shifts; perfect for tech-savvy individuals eager to grow.
The predicted salary is between 30000 - 42000 £ per year.
Deskside IT Support / 2nd Line IT Support Join to apply for the Deskside IT Support / 2nd Line IT Support role at CBRE UK . Role Overview We are seeking a candidate with 2nd Line Field/Deskside support experience who possesses exceptional technical knowledge of desktop deployments, hardware peripherals, and workstation decommissioning/recommissioning. Key Responsibilities Assist with reported deskside IT related queries via walk-ups, email, and phone. Investigate and evaluate reported end user problems, failures, and errors escalated through the IT Service desk. Troubleshoot hardware and software incidents logged via ServiceNow. Work actively on assigned tickets to achieve resolution within SLA targets. Maintain up-to-date notes on tickets and communicate regularly with end users about the status and resolutions. Conduct daily checks of printers and meeting room AV equipment to ensure uptime and minimal business disruption. Candidate Requirements Experience in 2nd Line Field/Deskside support. Strong technical knowledge of desktop deployments, hardware peripherals, and workstation lifecycle management. Experience supporting Windows 7, 10, and 11; basic Mac knowledge is a plus. Proficiency in Microsoft Office Suite; certifications like ITIL, MCDST, MSA, CompTIA A+/Network+ are advantageous. Experience troubleshooting hardware/software issues, including debugging and vendor collaboration. Knowledge of supporting mobile devices (iPads, iPhones, Android). Basic networking fundamentals and practical experience with Active Directory, Intune, O365, and NTS permissions. Ability to work independently and as part of a team, with a customer-oriented attitude. Ability to provide technical guidance and training to colleagues. Additional Details The UK IT team comprises 16 Engineers and 4 Team Leaders, providing support across the UK region. The role requires onsite presence five days a week with rotating shifts from 7am to 7pm. About CBRE CBRE Group, Inc. is a Fortune 500 company and the world\’s largest commercial real estate services firm, with over 140,000 employees globally. We offer diverse career opportunities and value inclusion and diversity. Equal Opportunity CBRE is committed to equal opportunity employment and welcomes applications from all backgrounds. #J-18808-Ljbffr
Deskside IT Support / 2nd Line IT Support employer: CBRE UK
Contact Detail:
CBRE UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside IT Support / 2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as ServiceNow and Microsoft Office Suite. Being able to demonstrate your proficiency in these during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows operating systems and common hardware issues. Prepare to discuss specific examples of how you've resolved similar problems in past roles, as this will showcase your hands-on experience.
✨Tip Number 3
Network with current or former employees of CBRE, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your customer service skills, as the role requires a strong customer-oriented attitude. Think of examples where you've gone above and beyond to assist users, as this will highlight your commitment to providing excellent support.
We think you need these skills to ace Deskside IT Support / 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line IT Support experience and technical knowledge. Include specific examples of desktop deployments, hardware troubleshooting, and any relevant certifications like ITIL or CompTIA.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your experience aligns with their needs, particularly in handling deskside IT queries and troubleshooting incidents.
Showcase Technical Skills: In your application, emphasise your proficiency with Windows operating systems and Microsoft Office Suite. Mention any experience you have with mobile devices and basic networking fundamentals to stand out.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at CBRE UK
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding desktop deployments and hardware peripherals. Highlight any relevant certifications you hold, such as ITIL or CompTIA A+, as these can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about specific troubleshooting scenarios. Prepare examples of past incidents you've resolved, focusing on your approach to diagnosing and fixing issues, particularly with Windows operating systems and mobile devices.
✨Communicate Clearly and Effectively
Since the role involves regular communication with end users, practice explaining technical concepts in simple terms. This will demonstrate your ability to provide excellent customer service and support, which is crucial for this position.
✨Familiarise Yourself with ServiceNow
As the role involves logging and managing tickets through ServiceNow, it’s beneficial to have a basic understanding of how this platform works. If you have experience with similar ticketing systems, be ready to discuss that as well.
