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- Tasks: Lead the Application Support Team to deliver high-quality user experiences and manage resources effectively.
- Company: Haringey Council is a vibrant community-focused organization celebrating creativity and diversity.
- Benefits: Enjoy 31 days of leave, hybrid work options, health support, and a generous pension scheme.
- Why this job: Join a dynamic team shaping public service through technology in a supportive and inclusive environment.
- Qualifications: Strong knowledge of NEC Housing System, application packaging, and scripting languages required.
- Other info: Applications from all backgrounds are encouraged to foster a diverse workforce.
The predicted salary is between 48600 - 50800 ÂŁ per year.
Starting salary: PO7 (ÂŁ57,663 – ÂŁ60,819)
Work Location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 hours, Full Time
Contract type: Permanent
Closing date: Sunday 26 Jan 25, at 23:59
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion.
Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the Role
Haringey Council is currently seeking an Application Infrastructure Team Leader to join our Digital and Change Business Unit within the Culture, Strategy and Engagement Directorate. As an Application Infrastructure Team Leader, you will be responsible for the successful delivery of the business objectives of your designated team that will contribute to the achievement of the Council’s priorities and corporate objectives.
Your key responsibilities will include:
- Ensuring delivery of a high-quality user experience, including fit-for-purpose systems, and high standards of access, availability, usability, usefulness and excellent standards of service.
- Providing effective management of the application team members and the Packaging team that will contribute to the continuous improvement of the Council.
- Supporting the planning and allocation of resources within the Applications Management team.
- Inspiring creativity and flexibility in the management and application of IT.
About the Team
Our team is the technological backbone of Haringey Council\’s innovative initiatives. As leaders in deploying and managing the NEC Housing System and Service Connect, we are dedicated to transforming our community\’s interaction with public services. Our experts are passionate about leveraging cutting-edge technology to enhance the efficiency and accessibility of our housing and service management systems.
Our mission is to ensure seamless user experiences across all platforms, maintaining the highest standards of service delivery. We tackle challenges head-on, embracing creativity and flexibility to stay ahead in the ever-evolving digital landscape. Join us, and be part of a dynamic team that is shaping the future of public service through technology.
About You
We are seeking individuals who are strong communicators with the ability to demonstrate an understanding of current developments in the application of Information Systems and is able to assimilate and interpret advice from specialists – technical or otherwise.. Ideal candidates will have:
- Strong working knowledge of NEC Housing System and Service Connect.
- Familiar with packaging application packaging (e.g. Wise Studio InstallShield and or Flexera AdminStudio) ; application virtualisation technology i.e. Microsoft App-V (Application Virtualisation) sequencing.
- Profiling and Publishing Citrix applications
- VMware (Virtual Machine) environment.
- Use of scripting languages e.g. VBScripting (Visual Basic Scripting), PowerShell and AutoIt.
- MSIs (Microsoft Installer type files).
- Group Policy Configuration and Maintenance
- Knowledge of applications like App-DNA for assisting in upgrade analysis and Xperf (Microsoft Performance Analyser) and Process Monitor for trouble-shooting applications.
- Proficient in understanding the products and services supplied to the organisation by external suppliers. Examples: Maintenance of IT infrastructure, maintenance of IT applications, internet connectivity services, system development, software products, security solutions.
- Proficient in understanding the business environment relating to the organisation and closely associated organisations, including suppliers, partners and other public sector organisations.
- Proficient in understanding the IT / IS infrastructure, operating systems, configurations and the IT applications and service processes used within the organisation.
- Familiar with the application of automated systems to the support of specific business functions or processes including an understanding of the DEVOPS approach where development and operational staff work together.
- Familiar with techniques for identifying, gathering and validating users’ needs in the delivery of digital services.
- Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an Operational Level Agreement (OLA) and an underpinning contract for the supply of services.
- Familiar with methods and techniques for managing contracts to ensure that suppliers adhere to agreed contract requirements.
- Familiar with methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of digital services.
- Familiar with corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role.
- Proficient in techniques for identifying, gathering and validating users’ needs in the delivery of digital services.
- Proficient in understanding the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an Operational Level Agreement (OLA) and an underpinning contract for the supply of services.
- Is fully responsible for meeting allocated technical and / or project / supervisory objectives.
- Builds appropriate and effective business relationships
- Understands the relationship between own specialism and wider organisational requirements
Working for Haringey
At Haringey Council, we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognize the benefits of a diverse workforce and welcome applications from all ethnicities and communities to continue making a difference to our residents and community.
Our benefits package includes:
- A leave entitlement of 31 days plus bank holidays
- Potential hybrid working opportunities
- Health and wellbeing support
- A generous local government pension scheme
- A range of discount schemes across leisure and culture
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Haringey Council | Application Support Team Lead employer: Haringey Council
Contact Detail:
Haringey Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Haringey Council | Application Support Team Lead
✨Tip Number 1
Familiarize yourself with the NEC Housing System and Service Connect. Understanding these systems will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience with application packaging tools like Wise Studio or InstallShield. Be ready to discuss specific projects where you've successfully implemented these technologies.
✨Tip Number 3
Highlight your knowledge of scripting languages such as PowerShell and VBScripting. Prepare examples of how you've used these skills to solve problems or improve processes in previous roles.
✨Tip Number 4
Demonstrate your understanding of service level agreements (SLAs) and how they relate to operational agreements. Being able to articulate this knowledge will set you apart as a candidate who understands the bigger picture.
We think you need these skills to ace Haringey Council | Application Support Team Lead
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Application Support Team Lead position. Tailor your application to highlight how your skills and experiences align with the key responsibilities mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with NEC Housing System, Service Connect, and any relevant application packaging technologies. Provide specific examples of how you've successfully managed teams or projects in similar environments.
Showcase Your Communication Skills: Since strong communication is a key requirement for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated complex technical information to non-technical stakeholders.
Demonstrate Alignment with Values: Haringey Council values caring, creativity, courage, collaboration, and community focus. Make sure to weave these values into your application by providing examples of how you've embodied these traits in your previous roles.
How to prepare for a job interview at Haringey Council
✨Understand Haringey's Values
Familiarize yourself with Haringey Council's core values: Caring, Creative, Courageous, Collaborative, and Community-focused. Be prepared to discuss how your experiences align with these values and how you can contribute to the council's mission.
✨Showcase Your Technical Expertise
Highlight your strong working knowledge of NEC Housing System and Service Connect during the interview. Be ready to discuss your experience with application packaging, virtualization technologies, and scripting languages, as these are crucial for the role.
✨Demonstrate Leadership Skills
As a Team Lead, it's essential to showcase your ability to manage and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on creativity, flexibility, and achieving high-quality user experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and understanding of digital service delivery. Think about past challenges you've faced and how you applied techniques for identifying and validating user needs.
