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- Tasks: Provide second-level support for hematology and urine analysis instruments.
- Company: Beckman Coulter Dx is dedicated to improving lives through science and technology.
- Benefits: Enjoy a dynamic, inclusive work environment with comprehensive benefits and travel opportunities.
- Why this job: Make a real impact by helping customers and enhancing diagnostic technologies.
- Qualifications: Biomedical engineering degree and 5 years of technical support experience required.
- Other info: Fluency in English and a valid driver's license are essential.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Technical Support Specialist Hematology and Urine Analysis at Beckman Coulter Dx North America. We are seeking a dedicated professional to provide second-level support for hematology and urine analysis instruments, ensuring customer satisfaction through effective troubleshooting, training, and operational verification. This role involves working independently within Italy or the UK, with potential travel across Europe.
Responsibilities include:
- Resolving technical issues related to hematology and urine analysis systems.
- Training customers and service engineers.
- Supporting applications and verifying system performance and data quality.
- Operating independently within designated territories, with travel as needed.
Minimum Requirements:
- Biomedical engineering degree or equivalent.
- At least 5 years of technical support or field service experience in diagnostics.
- Fluency in English (spoken and written).
- Willingness to travel within the country and Europe; valid driver's license required.
Preferred Skills:
- Flexibility to work different shifts.
- Strong analytical and problem-solving skills.
We offer comprehensive benefits and a dynamic, inclusive work environment that values diversity and innovation. Join us to help improve lives through science and technology.
Technical Support Specialist Hematology and Urine Analysis employer: Beckman Coulter Dx North America
Contact Detail:
Beckman Coulter Dx North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist Hematology and Urine Analysis
✨Tip Number 1
Familiarise yourself with the specific hematology and urine analysis instruments that Beckman Coulter Dx uses. Understanding the technical specifications and common issues can give you an edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific instances where you've successfully resolved technical issues, as this will showcase your expertise effectively.
✨Tip Number 4
Stay updated on the latest trends and advancements in biomedical engineering and diagnostics. Showing your passion for continuous learning can set you apart from other candidates.
We think you need these skills to ace Technical Support Specialist Hematology and Urine Analysis
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements for the Technical Support Specialist position. Tailor your application to highlight relevant experience in troubleshooting and customer support.
Highlight Relevant Experience: Emphasise your technical support or field service experience, particularly in diagnostics. Provide examples of how you've resolved technical issues or trained others, as this will demonstrate your suitability for the role.
Showcase Your Skills: Make sure to mention your analytical and problem-solving skills in your CV and cover letter. Use specific examples to illustrate how these skills have helped you in previous roles, especially in a technical support context.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your willingness to travel and your commitment to customer satisfaction.
How to prepare for a job interview at Beckman Coulter Dx North America
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of hematology and urine analysis systems. Be prepared to discuss specific technical issues you've resolved in the past, as this will demonstrate your expertise and problem-solving skills.
✨Highlight Your Customer Support Experience
Since the role involves providing second-level support, share examples of how you've successfully trained customers or service engineers. Emphasise your ability to ensure customer satisfaction through effective communication and troubleshooting.
✨Demonstrate Flexibility and Adaptability
Given the potential for travel and varying shifts, be ready to discuss your willingness to adapt to different working conditions. Share experiences where you've successfully managed changing schedules or worked independently in diverse environments.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's approach to customer support and the specific challenges faced in the field. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
